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McDonald's

3.1
(2,490 reviews)

Business Details

322 Merchants Dr, Knoxville, TN
37912, United States
(865) 666-7150
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
322 Merchants Dr, Knoxville, TN
37912, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 322 Merchants Dr in Knoxville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
2,490 reviews
5 stars
738
4 stars
424
3 stars
406
2 stars
223
1 star
699
  • KK
    K
    4 days ago
    5.0
    The lady that has been working the drive thru during the day (I think she's a manager) is so sweet. Kind customer service goes a long way.
  • MS
    Michael Scott
    4 days ago
    1.0
    Welcome to McDonald's. The place where you have to wait 30 minutes for either yours or someone that ordered through DoorDash's food
  • KW
    Kimberly Webb
    Jul 1, 2026
    2.0
    Every single time I door dash or go to the drive thru, they do not give me everything I order and pay for! Every single time! Most of the time ,fries are cold and the burger is too. The buns seem so old that they literally crumble when I try to take a bite. For the amount they charge now for food…. It better be fresh. Ridiculous!
  • JM
    Joe Montgomery
    Jun 16, 2026
    1.0
    I stopped at this McDonald’s this morning for breakfast before work, and it was honestly a pretty frustrating experience. I work about three minutes away and had to be at work at 10, so I figured going through the drive-thru at 9:45 would be more than enough time. I ordered a very uncomplicated order, a sausage, egg, and cheese McGriddle, a plain McGriddle, and hash browns. After I paid, they told me to pull up because the food was being cooked and it would only be about two minutes. After sitting there for around ten minutes with no food and no update, I had to go back through the drive-thru just to figure out what was going on. I did not end up getting my order until about 18 minutes after I originally paid, which ended up making me late for work. The most frustrating part is that after all that waiting, the food was cold. The hash browns especially were clearly not fresh, even though I was told the reason for the wait was that the hash browns were being cooked. I understand places get busy, especially during breakfast, but if a customer is told it will be two minutes, it should not turn into almost twenty minutes with cold food at the end of it. The whole point of stopping at a drive-thru before work is convenience, and this visit was the exact opposite.
  • TH
    Ty Hamilton
    Jun 10, 2026
    1.0
    WARNING BEWARE! I have caught them twice now stealing money from me when going through the drive through. The woman at the register who took my money at the drive through today told me my total was 10.98, gave her a 20 and she gave me $6 back. When I got to the 2nd window after looking at my receipt I confronted them about telling them I wanted my correct change, which should’ve been $9.02. They then proceeded to tell my my total was $13 and some change. Which I then informed the other person and the manager they told me $10.98. The manager, the older white lady with gray hair and glasses, had an attitude them entire time as if it was my fault and I was lying to her, she did this both times. I get mistakes happen, we are all human, but when it happens multiple times I begin to believe they are running a scam. The manager also had an issue with refunding me my money after I refused the food. So beware, listen to what they tell you your total is, check your receipt, and count your change. Also if you feel that they’ve screwed you pull up the app and put your order in there to see the actual total. Yeah it’s just a few bucks, but if they are doing this to multiple people they could be pocketing a good amount of money by the end of the day. A thief is a thief to me no matter how little the dollar amount is.

Frequently Asked Questions About McDonald's

What are the operating hours at McDonald's located at 322 Merchants Dr, Knoxville?

McDonald's at 322 Merchants Dr, Knoxville, is open 24 hours every day of the week.

Does this McDonald's offer drive-thru service?

Yes, this McDonald's offers drive-thru service 24/7.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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