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Häagen-Dazs

3.5
(31 reviews)

Business Details

West Town Mall, Knoxville, TN
37919, United States
(865) 722-0191
https://www.haagendazs.us/shops/west-town-mall

About

Ice Cream Shop
At Häagen-Dazs Shops, we serve ice cream worth slowing down for. Crafted with simple ingredients—cream, milk, sugar, and eggs—and only the finest additions, our ice cream contains no artificial colors, flavors, or preservatives. Since 1976, we’ve invited guests to pause, savor and enjoy the simple pleasure of premium. That’s Dazs.

Location

Häagen-Dazs
West Town Mall, Knoxville, TN
37919, United States

Hours

Monday12:00 PM - 8:00 PM
Tuesday12:00 PM - 8:00 PM
Wednesday12:00 PM - 8:00 PM
Thursday12:00 PM - 8:00 PM
Friday12:00 PM - 9:00 PM
Saturday12:00 PM - 9:00 PM
Sunday12:00 PM - 6:00 PM

Reviews

3.5
31 reviews
5 stars
19
4 stars
1
3 stars
0
2 stars
0
1 star
11
  • AR
    angaleen rivera
    May 3, 2026
    5.0
    So the blonde there today understood the assignment … I asked for two minis for my kids and I watched her take a smaller spoon and pack em down so the scoop wouldn’t just pop off. Thank you Blondie
  • MO
    Mariam Ohanyan
    Mar 13, 2026
    5.0
    Yummy, the ice cream options they provide are so delicious and various. And the lady serving us was super sweet and nice letting us try all the flavors we wanted. Definitely recommend this place. The Raspberry Chocolate swirl ice cream is the best though. Get that one!
  • AD
    Amber Dalton
    Aug 11, 2024
    5.0
    Our visit to Haagen-Dazs was simply amazing! It was my daughter’s first ice cream shop experience, and the staff made it unforgettable. Nate, the employee who served us, was an absolute joy—so friendly, funny, and patient as he helped my daughter find her favorite flavor (cookie dough, of course!). We also had a chance to meet the general manager, Jeff, who was just as friendly and welcoming. The entire experience was wonderful, and we’re already looking forward to our next visit. Five stars all the way!
  • SM
    Susie Mahan
    Aug 11, 2024
    5.0
    I recently visited the Hagen-Dazs location at West Town Mall and had an exceptional experience thanks to the outstanding service from one of the employees, Nate. He was friendly, attentive, and went above and beyond to ensure I enjoyed my visit. Nate was knowledgeable about the menu and made excellent recommendations. He was patient and accommodating, even when I asked for modifications to my order. His positive energy and genuine smile made the entire experience feel welcoming and personalized. What truly impressed me, however, was Nate's dedication to ensuring every customer left the store satisfied. He took the time to engage with each person, answered questions, and made sure everyone had everything they needed. Hagen-Dazs is lucky to have Nate on their team! His exceptional customer service skills, combined with his passion for the brand, make him a true asset to the company. I will definitely return to this location and look forward to being served by him again. Five stars isn't enough - I'd give him ten stars if I could!
  • GW
    Greg Willard
    Sep 17, 2022
    1.0
    Waited 15 minutes for coffee chip shake, girl said they did not have any, about to leave and the guy there says we can do coffee just without the chips

Brand Certified Facts from Häagen-Dazs

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Certified May 17, 2026Yext Knowledge Graph
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