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Dunkin' Zero
Brand Certified

Dunkin'

3.9
(1,000 reviews)

Business Details

720 Merchant Dr, Knoxville, TN
37912, United States
(865) 247-7015
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Knoxville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
720 Merchant Dr, Knoxville, TN
37912, United States

Hours

Monday5:00 AM - 9:00 PM
Tuesday5:00 AM - 9:00 PM
Wednesday5:00 AM - 9:00 PM
Thursday5:00 AM - 9:00 PM
Friday5:00 AM - 9:00 PM
Saturday5:00 AM - 9:00 PM
Sunday6:00 AM - 9:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 720 Merchant Dr in Knoxville, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.9
1,000 reviews
5 stars
526
4 stars
173
3 stars
92
2 stars
66
1 star
143
  • BC
    Becka Collins
    1 day ago
    5.0
    Everything about this establishment is such a blessing to my life. A few days ago I was so warmly greeted by a young gal named CJ. She was just the cutest thing. I talked the poor child’s leg off but she was so friendly and gave me suggestions for what I would like to drink! I don’t drink coffee very much but my granddaughter says I should try it more. She was just so darling and had such a huge smile on her face. The manager was also so helpful and the drink and muffin was wonderful.
  • VM
    Virginia Miller
    3 days ago
    1.0
    This Dunkin consistently has extremely long wait times and the food is not correct.
  • GC
    gracie cedillo
    4 days ago
    1.0
    Sat in line for 20mins and when we got up to the window the lady said they were waiting on our tiger drink once we got the drink the cold foam was already melted… so it had to of been made awhile
  • CC
    Carolyn
    Sep 22, 2026
    1.0
    0 stars on service, never got a chance to try the food. When I got to the drive through mic I was sitting there a while with no answer and nicely asked "hello?" A lady rudely said very slow "We'll get with you in a minute", waited a while again and then continuing to be rude said "You can place your order now". I placed a drink order and silence. I then said never mind, you are so rude I don't trust you with my drink order and left. Don't recommend this location, there are plenty other Dunkins with nice workers in the area.
  • TG
    Tiffany Gilbert
    Sep 13, 2026
    1.0
    Me and my daughter get our coffee from this place almost every day and almost every day it's an argument with the staff and the most disturbing part is having to argue with the management with the general manager who is supposed to make sure that the service is good in the food/coffee is good now there is a manager there named Miguel and he is the most rudest person I have ever met he literally talks to his staff like something awful not only that but also speaks to the customers in this way and if he gets your order wrong then it's your fault he is the most unprofessional manager that I have ever seen if I could give a half a star on all of it service quality food and drink take my advice and go to a different Dunkin' Donuts because the one on Merchants Drive is horrible and very overpriced

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 720 Merchant Dr, Knoxville, TN?

Dunkin' is open Monday through Saturday from 5:00 AM to 9:00 PM, and on Sunday from 6:00 AM to 9:00 PM.

What special holiday beverages are offered at this Dunkin' location?

During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.

Brand Certified Facts from Dunkin'

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Certified October 04, 2026Yext Knowledge Graph
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