Chipotle Mexican Grill

Reviews

• GB

  Gautam Bhatia

  2 days ago
  1.0
  Disrespectful treatment towards the customer. I visited this location on my birthday to pick up a meal for myself and my young child. I requested for the kids' meal on a plate because my child struggles to eat from the tray. At this Chipotle location, the staff checked with the store manager, and she approved it. At checkout, the same manager said the meal was "too much," took it away, and replaced it with a much smaller portion (we only noticed once we got home). I was also charged for extra queso even though I scanned my birthday reward at least a couple of times, and I was charged for guacamole in my child's meal that arrived in a tiny portion. When I pointed out the charges, the manager yelled at me at the counter in front of other customers. I calmly asked her to lower her voice, but she kept speaking loudly. I let it go so the people behind me wouldn't have to wait longer. I left feeling humiliated, cheated, and treated differently from other customers. I contacted Chipotle about this. I received a general reply that didn't address the yelling, offered no apology, and told me to return to the same store for a refund. I don't think any customer should be shouted at while paying. We are regular at Chipotle, but after this experience, we are shocked and will think twice and check our receipt carefully. I request other customers to please be careful if you order here.
• BH

  Brian Hobbs

  5 days ago
  2.0
  The food is good as we know. This is more about the service at this Cedar Bluff location. Idk what’s up with the Hispanics that work there, but I went there two days in a row. The little Hispanic lady was standing there doing nothing. She had just helped a white guy. I approach. She’s standing there just looking and then goes to the back and gets a white girl. She helps me. I get my food and sit down. I’m watching the counter as I’m eating. Just like I thought. Little Hispanic lady goes right back helping all the white customers. This happened two days in a row. Not a coincidence. If you can’t SERVE everyone. Get up outta here. Also. The tables and bars need to be wiped down more often.
• AM

  Austin M

  Sep 18, 2026
  1.0
  Seems like it’s a recurring issue here and maybe more so an incompetence on manager’s ability to make sure her store is in order. I also placed an online order and same story, their system conveniently didn’t recognize my order. They instantly go into pushing the responsibility onto the customer or the ordering platform, when the issue lies with THEIR system. You would think that this issue recurring as commonly as it has, that something would click and they’d realize that maybe they need to get their system fixed. At least that’s what someone with a functioning brain would think, but I guess you don’t learn that at Chipotle Elementary. The staff is completely unwilling to rectify the issue, even when proof has been provided of what the order is and the fact that you’ve paid your money. Corporate needs to look into the utter incompetence of the leadership at this location so they don’t continue to have the same issue over and over again. Newsflash, if it happens this often it’s your store’s problem.
• WL

  William Launsby

  Sep 5, 2026
  1.0
  I ordered online to save time, but when I got there, the only ordering kiosk was down so they couldn’t pull up my order. No big deal. One worker was doing great at asking who’s next and making it. Because if the IT issue, there was about 5+ people waiting for their online order. However, the regular line was empty and had 3 employees standing waiting. So I walked over there and asked if they can prepare it for me and they refused. They said only the one person can print the order (which wasn’t even working) - she had to take my phone to prepare my order. So why couldn’t the regular line prepare my food when there was 5+ people waiting for the online orders?? Your online printer was down and the process was exactly the same. Does not make sense and is not good customer service. Do better.
• JJ

  Judah

  Sep 1, 2026
  1.0
  Really frustrating experience tonight. My son’s grandparents waited in line for about 15 minutes and, when they got to the counter, tried to order him a kids cheese quesadilla meal. They were told that quesadillas can only be ordered through the app and the employees refused to make it. We are very familiar with Chipotle’s policy that the regular/adult quesadilla is a digital-only item. However, they were ordering the KIDS quesadilla meal, which is literally listed on the in-store menu and is something we have ordered at Chipotle in person countless times. Instead of anyone stopping to clarify the difference between the two menu items, they simply refused to make it. After waiting all that time, his grandparents ended up leaving and taking him somewhere else to eat. It’s incredibly frustrating to have an item displayed on the menu, wait in line to order it, and then be incorrectly told you aren’t allowed to order it. Employees should know the difference between the digital-only quesadilla and the kids quesadilla meal that is offered on the in-store menu.

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