Sonic Drive-In

Reviews

• CJ

  Casey Jordan

  Sep 5, 2026
  1.0
  This is the most garbage sonic I have ever seen. Every time we come and pull into a stall, we sit there waiting and waiting only for them to finally answer the speaker and tell us to go to the drive thru where we have to wait for another 20 minutes or just drive around to the window just to get served. So tonight we just went to the drive thru and sat there for 20 minutes with a line of cars behind us but no one ever took our order. We pulled around to the window and the girl working the window is having a personal conversation with the vehicle sitting there laughing and batting her eyelashes. She hands them a milkshake talks for a little longer and then they finally pull off and when we pull up to the window, she turns her back to us and her and the male employee inside ignored us the whole time we sat at the window, so I tried calling the store to ask why they were ignoring us and would not take our order during business hours and after about four or five rings, the phone was picked up and hung up on me without saying a word. And usually on the nights that we are lucky enough to get service after wasting 30 to 45 minutes at sonic 9 times out of 10 they screw up our order one way or another. Apparently we just need to drive to Morristown the next time we want sonic because the round-trip to Morristown and back would be quicker than the BS we have to put up with from the sonic in Jefferson City. It is truly the worst service I have ever had at any type of fast food restaurant I have ever been to, and I can only attribute such constant and regular poor service to poor management. I worked fast food for a number of years. It was my very first job when I was 15 years old so I understand sometimes there are complications that causes service to slow down, but this is consistent every single time we come to this location and unfortunately for us we live in Jefferson City, who wants to spend an hour at a fast food restaurant just to get some ice cream for their kids and then tonight we didn’t get shit because the sorry employees refused to acknowledge us or take our order and it’s not the first time it’s happened. It is every single time we come through here. Personally, I would want to give someone good service therefore I get a good tip and if I was the manager of the location, I would want to make sure that my employees are getting good service. But that is absolutely not the priority of the Sonic in Jefferson City, Tennessee, and I will definitely be calling the store manager on dayshift in the morning to let them know because I am utterly fed up with the way this Night Shift runs. It is ridiculous. If I were the owner, I would fire everyone on Night Shift and hire a new crew and in my personal opinion that’s what needs to be done. I’m sure if the owner knew how much money he was losing because these kids refuse to do their job. That’s probably exactly what he would do.
• MR

  Manda R

  Sep 4, 2026
  1.0
  Worst experience ever. Food was old and no one answers the phone and when I tried to file a complaint through the number on the bottom of the receipt and still cant get any help. I rarely leave bad reviews because I work in the food industry but this is just ridiculous. Spent over $70 and didnt even eat a quarter of the food I got.
• TT

  Ty

  Sep 2, 2026
  1.0
  Its not the people its the owners that running this location in the ground. Been to many times to count when u show up and either understaffed and the line is at standstill.
• JM

  Joseph Allan Miller

  Aug 31, 2026
  1.0
  Don’t come to this place unless you have PLENTY of time to wait on your food.
• JO

  Josh Ok

  Aug 15, 2026
  1.0
  When I press the red button where you can place a order food. I pressed it 6 times and they won’t answer it. And the other car just park and heard one of the c-workers taking their order. I be waiting for past 4 minutes and the other car got their order. This is just disappointing.