McDonald's in Jacksboro, What are you doing? Are you even training your workers properly? Interviewing them properly? This is disgusting & the most absolute worst service I've ever received from any McDonald's facility! I was in your store recently, ordered a milkshake and 2 shots of espresso. There was no one at the front counter for quite a while longer than I've ever experienced. I could see workers standing around in conversations just looking at me, others hustling to cook, bag and deliver orders for a while before coming to take my order & money. I had also understood they were filling drive-in and pick up orders as I observed and patiently waited. When they finally delivered my order at the counter where they'd given me 2 cups of espresso in lieu of the 1 I'd ordered, which explained the overprice I paid in the sum of $17 and change, and I asked why they were giving me 2 cups. They said that it was the 2 espresso I ordered. I explained that I'd only ordered 2 shots of espresso. I could see and hear the one girl, I assumed to be a manager because of her attire, getting frustrated so I took it because I like espresso and figured I'll have it later as clearly your store was too busy for me to wait any longer than I already had. I got into my car, picked up the 1 of 2 espresso, poured a shot into my milkshake, took a sip and it tasted like burnt coffee! I checked the 2nd cup and it too tasted burnt. So I returned the entire order. Again I stood at the counter waiting until the girl who had taken my order & money saw me and came forward and the same girl aforementioned, whom I assumed to be management as her attire was different, followed the counter clerk who'd taken my order & money, to ask if there was a problem. I told them that the espresso was burnt and tasted more like bad coffee and she wanted to argue and defend the service!? The clerk who'd taken my order & money asked if I'd like a refund. I politely asked if the espresso machine may be malfunctioning or need to be cleaned. The manager seemed to take that question rather personal, as if I might be implying she's not doing her job satisfactorily, which I never did. I explained that I'd been getting espresso with coffee, frappe, latte and/or milkshake from your stores since it was introduced to your menu and what I tasted that afternoon was not espresso. She insisted it was espresso. I asked if the machine may need to be cleaned or could it be malfunctioning and burning the espresso. She insisted the machine is self cleaning. I asked her to check it. She never did. After all this bantering, I also calmly asked her to taste the espresso, she declined and asked if I wanted a replacement. Of course I wanted a replacement! Not wanting to offend anyone I accepted the replacement. The two girls then stepped behind the menu board and began whispering, apparently percieving me as a trouble customer!?! Several minutes later they were back at the espresso machine holding the cup holder with the returned drinks, looking at me as if looks could end my presence, the one clearly agitated. I remained composed and patient. Ieven smiled to show my appreciation. I never actually saw either girl leave the espresso machine with a fresh cup of either. The one dressed like management returned with 1 cup of espresso, not 2 as I'd paid for, and the milkshake I'd also asked to be exchanged. I reminded her of my request. She then asked if I'd wanted the milkshake replaced. When I returned to my car I checked the espresso cup and found that she had just handed me back the same cup, which still tasted like burnt coffee! When I returned home I poured that burnt beverage down the drain and found what looks very much like spit or snot! Needless to say I cannot give your store a 5 star review, nor even a 1 star, as I have found frequent similar poor service there over the years, and have not ordered food from that store in years & I will never again patronize your Jacksboro store. IMO it needs to be shutdown!!!