This profile is uncertified and using publicly sourced data
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Business Details
About
Cupcake ShopBakeryDessert Shop
Celebrate any occasion with The Cupcake Collection. Birthday parties, promotions, baby showers, anniversaries, and beyond, our cake experts in are here to help you celebrate any special occasion.
At The Cupcake Collection, we believe that good cake is connected to great memories and our cupcakes take you back to a nostalgic time or place when you experienced something that was made with love. To us that equals joy, and the main ingredient baked strategically into every single cupcake.
Home of the original sweet potato cupcake and ranked top 10 cupcake shop in the country, The Cupcake Collection has three sweet locations in Middle Tennessee and ships cupcakes nationwide.
Location
Hours
Monday9:30 AM - 7:00 PM
Tuesday9:30 AM - 7:00 PM
Wednesday9:30 AM - 7:00 PM
Thursday9:30 AM - 7:00 PM
Friday9:30 AM - 6:00 PM
SaturdayClosed
Sunday11:00 AM - 4:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.