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McDonald's

3.5
(2,998 reviews)

Business Details

1353 Parkway East, Gatlinburg, TN
37738, United States
(865) 436-4006
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1353 Parkway East, Gatlinburg, TN
37738, United States

Hours

Monday5:30 AM - 12:00 AM
Tuesday5:30 AM - 12:00 AM
Wednesday5:30 AM - 12:00 AM
Thursday5:30 AM - 12:00 AM
Friday5:30 AM - 12:00 AM
Saturday5:30 AM - 12:00 AM
Sunday5:30 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1353 Parkway East in Gatlinburg, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
2,998 reviews
5 stars
1,074
4 stars
613
3 stars
545
2 stars
251
1 star
515
  • HW
    Honesty Wright
    4 days ago
    1.0
    Not everyone has worked at McDonald's and technology is constantly changing. Not everyone understands that if you order your food on the phone and someone else picks it up, the GPS on the phone on the way to the store is what triggers the ticket to print. If that phone doesn't go, the order does not go through either until you manually click "I'm here". That is all you have to say to a person when they ask for their online order and you don't have the ticket. Explain it to them. Do not treat your customers like an idiot because not everyone had to work at McDonald's in their life. No one at this location will help you with any problems and are times where they will say they never got an order, or you were too late to pick it up if you ordered breakfast and was 1 minute too late. They will mark that your food was picked up, charge you through the app, then tell you you turned your order in too late and they couldn't make it even thought the first window said you made it in time. Do not put in online orders to this location, you will pay for food for rude employees to steal.
  • MM
    Me
    Aug 26, 2026
    2.0
    Employees are rude food is nasty and cold needs to have new management
  • HW
    He11o W0r1d
    Aug 23, 2026
    1.0
    The ability to read is apparently not a prerequisite to work here. Items missing on orders—which is almost a plus considering everything you DO get sucks anyway.
  • HH
    Heath Hall
    Aug 9, 2026
    1.0
    Worst McDonald's ever. The service is horrible, they have never once gave me my correct order. The wait time even without being busy is ridiculous. The food is not good, to the point that you are lucky if you don't get sick from it. The staff is never friendly, and they usually don't speak English very well. This location is just a little over a mile from our home and none of us will eat there.
  • PW
    Paul Williams
    Aug 8, 2026
    1.0
    Came in for ice cream cones for the kids and drinks for the adults. After spending 5 minutes learning how to be my own cashier on the glitchy kiosk, the kiosk advised us to take a number and sit down. After sitting for a while, a very sloppy employee walks by on her way to restroom and tells us our order is ready. After going back up, from the seats we were directed to by the kiosk, we find 5 half melted cones and 2 unlabeled sift drinks.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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