This profile is uncertified and using publicly sourced data
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Business Details
About
Candy Store
Located at the Reagan Terrace Mall, a bustling open-air shopping center, Goo Goo Chocolate Co. Gatlinburg carries brand favorites including Original, Pecan and Peanut Butter Clusters as well as other seasonal confections, truffles, Lil’ Goos, hot cocoa mixes, merchandise and more. The store features Design Your Own (DYO) Goo Goo experience, a popular activity originated from the Nashville flagship. Using an interactive kiosk, visitors can customize their own Premium Goo Goo by selecting from a range of ingredients, then watch their one-of-a-kind candy bar be made by chocolatiers.
Location
Hours
Monday12:00 PM - 8:00 PM
Tuesday12:00 PM - 8:00 PM
Wednesday12:00 PM - 8:00 PM
Thursday12:00 PM - 8:00 PM
Friday11:00 AM - 8:00 PM
Saturday11:00 AM - 8:00 PM
Sunday12:00 PM - 7:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.