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Baskin-Robbins

3.0
(193 reviews)

Business Details

815 Parkway, Gatlinburg, TN
37738, United States
(865) 436-3133

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 815 Parkway, Gatlinburg, TN — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
815 Parkway, Gatlinburg, TN
37738, United States

Hours

Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM

Menu

1 menu · 189 items

Explore offerings from Baskin-Robbins on 815 Parkway in Gatlinburg, with popular flavors, scoops, cappy™, and refreshing beverages available at this location.

Baskin-Robbins Menu

189 items

Reviews

3.0
193 reviews
5 stars
60
4 stars
36
3 stars
13
2 stars
16
1 star
68
  • MW
    Michael Whitney
    Jul 1, 2026
    1.0
    Way overpriced… taking advantage of tourist…. $27 for three scoops of ice cream is ridiculous… no prices displayed
  • AH
    Alondra Hernandez
    May 24, 2026
    2.0
    First and last time I ever come here. The customer service here was awful. They were not welcoming and pushy. We didn’t even get a chance to look at what we wanted when one of the workers, an oversized older white male, yelled at us like we were animals like they were in a rush to serve us when the place was completely empty! the other worker, an old white lady was no help and only encouraged the behavior. At this point we left without buying anything. This place lacks good customer service and basic respect.
  • VM
    Vigneshram Murugan
    May 16, 2026
    1.0
    Rude
  • RM
    Randy Mcdonald
    Apr 14, 2026
    1.0
    Poor customer service. We bought a shake, and two cups of double scooped ice cream, but would not allow for a sample of one of the ice creams to see if it was something we would want. We were told no spoons as we were given a spoon to eat one of the double scoops. When we asked if we could try with one of the tongue depressors, we were told no. So we didn’t buy it.there. Ben and Jerry’s treated us completely differently. That's where we will go from now on.
  • JK
    Jennifer Kirby
    Apr 6, 2026
    1.0
    Ridiculously overpriced- even for a tourist town. The staff were rude, loud, pushy, and very uninterested in serving customers. We just wanted a quick ice cream. Will NEVER go back.

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

Brand Certified Facts from Baskin-Robbins

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Certified July 05, 2026Yext Knowledge Graph
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