This profile is uncertified and using publicly sourced data
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Business Details
About
Candy Store
Located at the CoolSprings Galleria in Franklin, TN (just outside Nashville), Puffy Cotton Candy is centered around the magical experience of seeing cotton candy spun fresh, in a vibrant physical store environment. Our store concept takes cotton candy-making to thrilling new heights as Puffy artists spin custom creations by hand, in eye-popping sizes, shapes, and colors — in dozens of mouthwatering flavors. In addition to spinning delicious clouds, cakes, and crystals, Puffy crafts mesmerizing cotton candy edible art sculptures. Standing nearly two feet high, Puffy transforms a mountain of fresh cotton candy into magical characters like a rainbow unicorn, cuddly teddy bear, sweet puppy dog, and so much more!
Location
Hours
Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday12:00 PM - 6:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.