Pinewood Coffee Co. is a Franklin, Tennessee specialty coffee roastery founded by the team behind Nashville's Pinewood Social. We believe coffee is more than a beverage—it's a daily ritual that brings people together. Led by hospitality veterans and specialty coffee roaster Robbie Melton, we source ethically from trusted producers and roast with precision at Monarch Showroom. Our lineup includes approachable blends like Prelude and Cadence, alongside expressive single origins. From wholesale partnerships with local cafés and restaurants to direct-to-consumer offerings, we're here to make specialty coffee welcoming for everyone, whether you're starting your morning or exploring something new.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.