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McDonald's

3.7
(1,333 reviews)

Business Details

653 Frazier Dr, Franklin, TN
37067, United States
(615) 771-8778
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
653 Frazier Dr, Franklin, TN
37067, United States

Hours

Monday4:00 AM - 11:00 PM
Tuesday4:00 AM - 11:00 PM
Wednesday4:00 AM - 11:00 PM
Thursday4:00 AM - 11:00 PM
Friday4:00 AM - 12:00 AM
Saturday4:00 AM - 12:00 AM
Sunday4:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 653 Frazier Dr in Franklin, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.7
1,333 reviews
5 stars
561
4 stars
303
3 stars
183
2 stars
79
1 star
207
  • MC
    Moises Camacho
    5 days ago
    5.0
    Good service but the food is it 🤢
  • HR
    Heather Rice
    Aug 23, 2026
    5.0
    Very quick service once I got to the window. I wasn't sure if they knew I was in the drive thru because it took a little longer than usual for them to say something to me. The good was great though and I love my little kitty happy meal toy. 😆
  • SD
    Social Debonair
    Aug 5, 2026
    1.0
    The three Hispanic ladies working in the counter, got upset because I ordered on the machine and it did not print me a receipt and I did not see my order on the screen. I asked if my order went through and the lady got a attitude. I explained that the machine didn’t give me a receipt and I don’t see my order. She started speaking in Spanish, and all three ladies looked at me and started pointing and shaking the head. If you have something to say, you obviously speak English and can say it, and the fact that you had an attitude and went and found three other ladies to talk crap about me it’s very unprofessional. Then she threw my food on the counter so that the things in the bag fell out. They need to remove the staff and put people who actually want to service this community and I do plan on reaching out to corporate and ask them to look at the video.
  • KP
    Kevin Perry
    Jul 26, 2026
    1.0
    Took 25 minutes to receive a sausage biscuit and a dr pepper had to show my phone 3 different times to prove I ordered this ask for a receipt guy just walked off came back today waited 20 minutes for a sausage biscuit who ever the manager is needs fired this is unacceptable
  • AM
    Ava McGuire
    Jul 13, 2026
    1.0
    This was by far one of the worst customer service experiences I’ve had. My boyfriend and I came through the drive-thru, and our sauces were missing from the bag. He went inside to get the items that should have been included with our order, but he was ignored by two employees for at least five minutes. When someone finally acknowledged him, the employee at the front counter—a middle-aged Hispanic woman—was incredibly rude and unprofessional. Instead of fixing the restaurant’s mistake, she insisted he pay for the missing sauces because he didn’t have a receipt, even though we were never given one in the first place. To make matters worse, we checked our food immediately after receiving it, and it was already cold and looked like it had been carelessly thrown together. There was no excuse for serving cold food right after it was handed to us. Between the rude service, being charged for the restaurant’s mistake, and the poor quality of the food, this was a completely unacceptable experience. We spent our money on a meal that was handled with no care, and I will not be returning.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 653 Frazier Dr in Franklin, TN?

McDonald's is open daily from 4:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

Does McDonald's offer drive-through service?

Yes, McDonald's has a drive-through open daily from 4:00 AM to 11:00 PM, and until midnight on Fridays and Saturdays.

Brand Certified Facts from McDonald's

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Certified August 23, 2026Yext Knowledge Graph
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