Featuring an array of global flavors and decadent desserts by Chef Deb Paquette, Executive Chef Jess Lambert, and Pastry Chef Megan Williams, etch opened its doors to its original location in 2012 in lively downtown Nashville. Our newest location in The Factory at Franklin opened in fall 2024 and houses two private dining rooms, a full bar, an outdoor patio, and a chef’s bar with a view into the open kitchen. Lunch and dinner are available Tuesday-Sunday, plus weekend brunch on Saturday and Sunday.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.