Chipotle Mexican Grill

Reviews

• HC

  harold cox

  4 days ago
  1.0
  This location is completely inept. A complete and total lack of supervision and it shows. Food is consistently incorrect, cold, etc. I have never even had aluminum foil completely wrapped around my burrito!? Read the reviews and stay away from this establishment so that they can go out of business already.
• TB

  Trevor Brown

  Sep 26, 2026
  1.0
  Walked in, door opened, 10:42, everyone ignored us for 5 minutes then finally one person said “we will open in 4 minutes” then. Couldn’t do a burrito cause they hadn’t turned the tortilla warmer on in the time they stared at us, nozzles weren’t on foundation drink machine, whole place obviously wasn’t ready to go. Plenty of other locations, staffing and management at this one is failing
• ES

  Eric Savage

  Sep 20, 2026
  1.0
  Highly recommend skipping this location. Orders have been consistently incorrect and the Chipotlelane is constantly 10+ minutes longer than the quoted pickup time…despite no customers being in the restaurant. Not sure why it’s so slow, as you could just walk in and get in order faster than waiting.
• SH

  Stephanie Hood

  Aug 31, 2026
  1.0
  The food at the Chipotle on Carothers Parkway is generally good, but the customer service at this location has consistently been disappointing. I typically place pickup orders through the app and always add a tip in advance. However, on multiple occasions, I have left regretting the decision to tip because the employees were rude, curt, or dismissive when picking up my order. Customers should not be made to feel as though they are inconveniencing the staff simply by picking up an order they have already paid for….and tipped on. Chipotle is also NOT an inexpensive lunch option… By the time you purchase a chicken burrito, guacamole, chips, and a drink, you can easily spend as much as you would on a meal at a sit down restaurant and tipping actual wait staff. At Chipotle prices, expecting basic courtesy and respectful customer service is entirely reasonable. I understand that restaurant employees are busy and that everyone can have an off day. However, this has happened too many times at this location to be considered an isolated incident. Good food only goes so far when customers are repeatedly made to feel unwelcome or as though their business is an inconvenience. Unfortunately, today was my last visit to this location. I have given it multiple chances because I appreciate the healthy food options, but this location has lost my business. There are too many other places where I can spend the same amount of money for healthier food options and be treated with basic kindness and appreciation.
• KJ

  Katelyn Johnson

  Aug 31, 2026
  5.0
  LEXI DESERVES A RAISE IMMEDIATELY. It is literally 9 PM. I got out of the gym ridiculously late after lifting and walked into Chipotle as a wellness bodybuilder currently in her off-season, fighting for my LIFE trying to hit my protein goals, grow, bulk, and acquire absolutely disrespectful amounts of muscle. Enter: Lexi. This angel gave me double steak and did NOT play in my face about the double steak. She directly contributed to my glute gains tonight, and for that, I will never forget her. I had just trained glutes so unbelievably hard, walked in exhausted and protein deprived, and Lexi simply met me with THE VIBES. No judgment. No end-of-the-night attitude. Just kindness, generosity, immaculate energy, and genuinely the most beautiful smile. She literally made my entire night. Please give this woman a raise. Actually, give her several raises. Promote her. Give her stock options. Put her in charge of hospitality for the entire Chipotle corporation. I want Lexi living in LUXURY. In all seriousness, it’s rare to have someone be this genuinely kind and upbeat at the end of a long shift, and she deserves to be recognized for it. 10/10 service. 10/10 vibes. 10/10 contribution to the off-season gains. Lexi, if you ever see this, just know these glutes will remember you. 🫡