Arby's

Reviews

• JH

  Jonathon Hardin

  Jun 26, 2026
  1.0
  The level of incompetence is crazy. We pull to the drive thru. Wait put our order in. The woman was rude and hateful. I had to repeat myself several times and her attitude just got worse. Then we waited almost 20 minutes to get our food. We pulled up and checked the bags. Of course everything was incorrect. So we pull back around (the lobby is closed for remodeling) tell her at the speaker what the problem was. Then wait another 20 minutes to get back to the window for her to ask what the problem was. I looked at her and the even more hateful manager lady and told them both specifically what was wrong with my meal. The sides were wrong and my sadwhich was supposed to be plain with only cheese ham and chicken... specifically those words. The manger woman came to the window and said we had to give her the wrong sides and the messed up sandwich back through the window. We gave them the food. We have no interest in things we didn't order. But again she was hateful and we had to wait another 10 minutes to get our order again. They hand us the back and we pull off thinking surely they got it right after all that. Nope that made the chicken sandwich exactly the same as the first time. I dontnhave time to waste with such incompetence. Almost an hour of my day in the arbys drive thru just to get talked to like a dog, my food messed up and charged almost 50 bucks for the experience. Definitely do not recommend patronizing this place. The one in Johnson City is much nicer. And worth the drive....
• JN

  Jacqueline Nelson

  Jun 18, 2026
  1.0
  The Beef and Cheddar sandwiches are a lot smaller than the last time I ordered. The store was recently remodeled. Very disappointed.
• PB

  Piper Bush

  Jun 13, 2026
  1.0
  I called arbys about a week ago and they hanged up on me while i was in the middle of ordering my pizza! These people need to get fired i literally was in the middle of ordering the food ! It was the first time having arbys and didnt look at the menu horrible service !
• TC

  Tyler Crump

  Jun 2, 2026
  1.0
  No cheddar on a beef and cheddar is pretty disappointing, its two ingredients :/
• RC

  Reena Cool

  May 8, 2026
  1.0
  No matter what, a minimum 20 min wait, even at the drive-thru and ZERO customers. Went to try, again. Drive-thru only, and we out of 50% of the menu, or more. Ended up driving off. Last time the meat was as dry as sand, and ice cold. Do yourself a favor. Go somewhere else, or a different location.