We opened Common Grounds coffee shop to provide meaningful employment to people with physical and intellectual disabilities. We want to provide opportunities for people who would otherwise not be able to work because of their limitations and challenges in life. Having a job can provide a chance to acquire new skills, allow a person to be a part of the community around them, and help individuals grow their self-esteem.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.