TP
Tammy Zurak Coach & Photographer
Sep 8, 2026
My husband and I have ordered “The Veggie” on our last two visits to this location, and unfortunately, we’ve had the exact same issue both times. We each customize our sandwiches differently in the app, but on both visits, our sandwiches were made identically rather than according to our individual orders.
For example, I don’t like peppers and did not order mustard or pickles, but my sandwich had all three because those were the toppings my husband selected for his sandwich. I’m not sure how this continues to happen when each sandwich and its individual customizations are clearly listed on the app order.
There were also some additional issues with our most recent visit. We placed our order through the app about 10 minutes before arriving, but it wasn’t ready because the restaurant had run out of bread. My husband waited inside for another 15 minutes while the sandwiches were prepared. Unfortunately, the bread on my sandwich did not seem completely baked through, it was very pale and still somewhat moist in spots.
I understand that mistakes happen, and I would normally give some extra grace, especially over a holiday weekend. However, this is our second visit in a row with the same customization issue, and the additional problems this time made the experience especially disappointing. I worked in fast food for four years during high school and college, so I understand how busy things can get, but these seem like relatively simple and preventable issues that could be addressed with a little more attention to the order details.
One other small suggestion: when multiple customized sandwiches are part of the same order, it would be really helpful to write each person’s name on the sandwich wrapper. The names are already included with the app order, and doing so would save customers from having to unwrap and open each sandwich to figure out whose is whose.
I still ate my sandwich, but it definitely wasn’t enjoyable, particularly after waiting longer for freshly prepared bread and then receiving a sandwich that wasn’t made according to my order. I hope this feedback is helpful because these seem like very fixable issues, and we’d like to have a better experience on future visits.