Pancho's Place Mexican Restaurant

Reviews

• MC

  Mary Carson

  Aug 19, 2026
  1.0
  My husband, our two girls, and I ate at Poncho’s tonight, and unfortunately we left feeling like we were overcharged and the situation wasn’t handled well. I ordered steak, rice, and cheese for $12.50, and my husband ordered a burrito that was also around $12.50. For our two girls, I ordered cheesy rice with shrimp added. We’ve ordered this before, and their meals are normally around $12 with the added shrimp. We also all ordered drinks. When our bill came, the total was $102. I immediately knew something wasn’t adding up. I found out that our girls’ meals had been charged as adult meals at $17.99 EACH. I asked why our kids’ meals cost significantly more than either of our adult meals and if they could correct it. I was told that because I didn’t specifically say “kids meal” when ordering, they were charged the adult price. I’ll take responsibility for not specifically saying “kids meal,” even though they are clearly children. I didn’t argue about it—I agreed to pay the bill and left. What really bothered me, though, was when the food came out, their portions were actually smaller than mine. I had basically the same type of meal, except mine had steak instead of shrimp, and mine was only $12.50. So I genuinely don’t understand how their smaller meals were $17.99 each. I don’t mind paying good money for good food, but this situation just didn’t feel right, and I don’t feel like it was handled appropriately when I questioned the charges. We left feeling like we had been taken advantage of. It honestly makes me sad to say we won’t be back because we have always loved Poncho’s, but after this experience, we just don’t think we can go back and spend our money there. But anyways- if you eat here with kids, make sure you’re watching your bill and be VERY specific about how you order. Apparently, even when ordering for children, if you don’t specifically say “kids meal,” you may be charged the adult price and then some. Definitely double-check your charges before paying.
• PT

  Play Tablet

  May 27, 2026
  1.0
  Grandsons chicken tenders were burnt black to a crisp, my tacos had the worst taste I have ever had in my mouth, and my husband told them no peppers and it came with peppers and he sent it back and it came back a second time full of peppers. We complained and even told them we wouldn't be back and they didn't even apologize or discount the meal. Terrible customer service
• KC

  Kristine Cook

  May 21, 2026
  5.0
  The service was fast and friendly, the food was hot, fresh and delicious and the margaritas were cool and refreshing! Definitely enjoyed our lunch here!
• CR

  Catherine Roberson

  May 12, 2026
  4.0
  The food was good. The service was slow. He got my drink order wrong, I said it was wrong but would be okay. He shrugged lol. After the food came out, we didnt see him until time to get our tab & I had to ask another waitress & she got him. All the staff were friendly though. We came for the food & it was enjoyable. I would still return. 🫶
• KT

  Kira Turner

  May 11, 2026
  5.0
  This place is wonderful and very friendly.