One of the worst customer services I’ve ever had to deal with in my life and I’ve been in customer service for 15 years. Never do you ever put how you’re feeling on another customer in such a negative way. This woman literally came up and slammed this guy‘s ice, splendid coffees down onto the counter, making it pop out of the top of the lid. We were nothing but nice to her. The customer that she had interacted with was discussing how she was being towards him he was just waiting for two drinks that was all. I get being tired and wanting to get off work. Yeah, no way should you ever act like that to a customer? It’s completely unprofessional. The only reason why this establishment is getting a star from me is because of the fact that the lady with the cane bless her heart is the sweetest person you will meet in this restaurant and the elderly gentleman that works in the establishment as well. The woman I speak of which has long brown hair. It’s a little curly wavy style, but she has a nasty attitude and it makes eye plus a bunch of other customers that were within the lobby not want to return. I’m not sure if she’s like this with other customers, but it is completely unprofessional in no way should you ever slammed down a customer’s order. I do believe that more training for how to act towards customers is in need I shouldn’t say it should be enforced, but maybe for her sake in another customer sake so they don’t get whiplash from her it would be needed. I’m not saying don’t go to this McDonald’s, but I am saying watch out.
This McDonalds on N Lee has always been the worst in the county for us. From the time I was told they don't make a sausage egg Mcmuffin to the service. Dined inside today first time in a very long time and was shocked to see we had to order from a kiosk, so impersonal. Ordered sausage egg Mcmuffin & while holding it up to eat the grease was dripping, at least 1t on the wrapper. No salt & pepper, asked server who brought the meal & was told she'd get that for us. You could tell right away that wasn't going to happen. Went & stood in line and nobody would come up front let alone glance at you. I finally had to take a step into the kitchen area to ask for the s&p. She grabbed a handful, put it in my hand and just turned away without so much as sry, how sad. Won't ever dine in there again.
PP
Peyton Phillips
Oct 21, 2026
If I could give it zero stars, I would, the Manager was sitting in the back talking crap about the customers because they kept giving customers, stale fries and chicken instead of burgers And for some reason, that’s the customer’s fault?And if you want a medium fry here, expect a small because the container The fries I got are barely full. The customer service is terrible and the food is even worse.
JC
John Crabtree
Oct 13, 2026
Staff were less than courteous, waited way too long for our food, we ate at the restaurant, not to go. When the food did arrive, my 1/4 pounder was cold, and i mean less than room temperature. We paid for double fish on that sandwich, but received only 1 piece of fish. We regretted not going to Taco Bell next door.
LS
Larry Smith
Oct 11, 2026
Truly, one of the worst McDonald’s I’ve ever purchased from. Drive-through takes forever and forget about curbside and dine in. Order curbside and 99.9% of the time I’m walking in to get it myself. The staff look miserable and depressed like they hate their jobs or something. and they never apologize for the fact that we order curbside and we have to go in and get it like we’re doing them some sort of favor.