Tropical Smoothie Cafe

Reviews

• MR

  M Richmond

  4 days ago
  1.0
  Was given a açaí bowl with a completely frozen base, service is terribly slow and they got my order wrong. Was sitting in the drive thru with only two people ahead of me for 20 minutes. It's ridiculous. I don't understand why the management doesn't care and try to make changes after months of bad reviews.
• ES

  Evlyn Sutton

  May 10, 2026
  1.0
  I have ordered from this location 3 times through Uber Eats. The first time my order was correct and absolutely delicious. I'm extremely picky with smoothies, and was pleasantly surprised by how tastey and smooth my order was. So I thought I found a go to place for smoothies. Nope! The last two times my order was incorrect. The first time I had my order delivered because I wasn't feeling the greatest and didn't want to venture out. Ended up having to go out anyway to have my order corrected. This last time will be the last time I go. I set my order for pickup getting the feeling it was going to be wrong with the same issue as last time. I was right. I didn't even have to taste it to see it was incorrect. The smoothie I ordered had no strawberries in it. You can tell if they're in a smoothie that's only supposed to have pineapple, orange, and banana in it because it will have a pink hue to it. The GM (according to her badge) was the one that tried handing my order to me. When I pointed it out, she asked me how I knew and I told her "It's pink. Strawberries are pink. Mine does not have strawberries in it." She tried telling me it's because of all my substitutions until I showed her the description of the drink itself: mango, pineapple, orange, and banana. Nowhere in there does it say strawberries. She did end up remaking my order, which I do appreciate, but the arguing, gaslighting, and ultimate poor attitude I receiving on top of hearing her yell at her employees to "read the order because she wasn't going to keep remaking them" completely turned me off to this location. Which is disappointing because it's right down the road from me. I hope things improve, because I can only imagine how bad things can get if there is multiple mess ups on a single shift. Especially on a holiday.
• KC

  Kizzy Broaden Cowan

  May 2, 2026
  5.0
  I absolutely love this place. I go her several times a week due to my diet and they have great options for me. Customer service is always great, restaurant is always clean, and the food is always good.
• MT

  Mae T

  Apr 22, 2026
  5.0
  Paul was super amazing and had a great personality. He told me about the app and ever since I been using it to purchase my drink in advance instead of waiting in line. I also get points which is nice since I come here every other day!
• DJ

  daniah Johnson

  Apr 9, 2026
  5.0
  This is the perfect place after a workout, the workers are always so nice and professional! The place is always clean and my bacon chicken ranch wrap was fresh and it came out so fast! Definitely including this in my daily routine!

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