Chipotle Mexican Grill

Reviews

• PC

  Paige Cowan

  2 days ago
  1.0
  This location is unbelievably, mind-blowingly awful, and after having essentially the same experience THREE times in the last two weeks, it’s clearly not a one-off issue. Tonight (9/1/2026), my husband went in just before 9 PM. According to Chipotle’s own website, this location is open until 11 PM. After waiting in line for 20 minutes, he tried to order two chicken bowls and was told they were out of fresh chicken and would not be cooking any more for the night. Meanwhile, employees were actively refilling the chicken at the separate online-order station. He asked if they could use that chicken for our order and was told no. He was basically given three options: 1) order something other than what he came in for, 2) place an online order while PHYSICALLY STANDING IN THE STORE to get the food we originally wanted, or 3) leave empty-handed altogether. So a customer can physically be standing inside the restaurant, wait 20+ minutes in line, be refused food that is visibly available only a few feet away, and as a result have to PLACE AN ONLINE ORDER WHILE STANDING INSIDE THE STORE to get that exact same food? The fact that this has happened to us multiple times is absolutely insane. We’re a military family and have ordered from Chipotle locations literally all over the country, and we have NEVER experienced anything like this anywhere else. Could you imagine walking into Chick-fil-A and being told they have chicken available but can’t serve it to you because it’s reserved for online orders? Of course not, because that would be ridiculous! Who does that? Beyond that, the staff consistently moves incredibly slowly while joking around behind the counter with seemingly zero regard for the customers waiting. Many of the employees seem very young and poorly trained in basic customer service, and to top it all off, the restaurant itself is almost never clean. Restaurants run out of things. We understand that. What we don’t understand is repeatedly refusing to prepare more food HOURS before closing, prioritizing online orders to the point that in-store customers can’t purchase food that is literally sitting there, 20+ minute waits, poor customer service, and a consistently dirty restaurant. We genuinely like Chipotle, which is why we’ve continued giving this location another chance, but this particular location is embarrassing. Hopefully management sees the consistent complaints because, as you can see from the other reviews, this isn’t the first and certainly won’t be the last poor review unless something changes. This location desperately needs better leadership, training, and accountability.
• JB

  Julian Blakeman

  Aug 22, 2026
  1.0
  I ordered my food on the app and it said it would be done at 7:45pm, I showed up at 7:40 and as I was pulling in the line was really not that long maybe 5 cars. My family and I waited in line for over 45 minutes to get to the window for an employee to ask our name and when I gave it to her, she said “Sooo, your order is about 4 or 5 away and it’s going to take a long time. Please just circle around and pull back in the line.” At this point in time the line was so long it was all the way out in the street. I told the employee “I would prefer not to since my food is almost an hour late, can I just cancel my order?” Before I finished my sentence the employee closed the window in my face and walked off. I decided to just leave due to how disgusting the service was. I have reached out via email, app, and phone for a refund and have yet to get my money back.
• RG

  Rissa greene

  Aug 22, 2026
  1.0
  their costumer service is crazy, the line is super slow and they need to start hustling
• FR

  Fair & Honest Reviews

  Aug 16, 2026
  1.0
  This is by far the absolute worst chipotle I’ve been to for whatever reason when they have more than 5 customers they fall behind. The workers have the nastiest attitudes and the drive thru pick up window acts like you don’t exist when you come to pick up your order. The GM seriously needs to do something about this, service is AWFUL. Save the headache and don’t go to this chipotle.
• EK

  E K

  Aug 11, 2026
  1.0
  Ok. I approve of the 2.3 stars. At first I thought it was just me. They have two point something stars on all platforms. These are children running this store. I asked for two beef Barbora bowls she gave me the right amount on the first bowl. 2nd bowl, asked her why didn’t she give me the same amount of meat. She said where out & that’s all she was going to give me any. I looked at her like she was stupid…. Well she was behaving that way. Had the nerve getting an attitude with me. I told her to throw the bowl away. This location needs to be shut down just like the other store that was here. These kids & The rest of the staff needs to be retrained. This is ridiculous and unacceptable.

Frequently Asked Questions About Chipotle Mexican Grill