Chipotle Mexican Grill

Reviews

• PG

  Paige Gray

  2 days ago
  1.0
  The person working on October 4th 2026 at 3:40PM was very lazy. We went in asking for burritos and she said "I can't make a burrito right now" and I looked over at the station for the to go orders and there was a burrito wrapped up and I said "are you out of tortillas" and she said "the burrito press is down" and I said "well I see that one is on- can you do one over there?" She said "no" I said "if I go online and order a burrito could I have a burrito from over there" she said "yes" very rudely. I said "so you can't just go over there and heat up a tortilla, I really have to go online to do it?" She said "I guess". I know it's fast food and people are lazy, but I told her I'm driving across the county and can't eat a bowl while driving and she was just so lazy. It's ridiculous.
• KC

  Kris Colbert

  5 days ago
  1.0
  What’s funny about this establishment is that it’s predominantly ran by both black employees and management. Every single time I walk in I notice 2 things. Most of the the customers seems to be regulars, and they are also black. It’s weird cuz tonight I sat there waiting for my order which was on the shelf the whole time. I ordered and paid in advance. One lady asked me my name and I both said and spelt it. Kris she said it’s otw. Then later they say all orders are out and it turns out it was there the whole time. Every time I have spent money here I get treated the same way. Seems odd. Maybe it’s cuz I’m a lil too white. Every time I come in for food I’ve ordered and paid for I watch them look at me then ignore me and send out almost 10 other orders while I wait for mine well after the time it’s ready. That’s how awesome chipotle is
• BB

  Brian Butts

  Sep 25, 2026
  2.0
  I recently watched a documentary, specifically on Chipotle, regarding how their corporate leadership is driving dynamic pricing across one of their locations meaning that you can’t go to 2 locations and pay even the same amount for the same thing, and that they are driving a prices whilst intentionally trying to serve you as little food as possible to drive up profits. One of the primary tactics they deploy is encourage you to use the app to order as much as possible so that you get a less personal experience ordering your food like what you would have at the dine-in line, and then the employee who fulfils your order has daily metrics they must meet regarding essentially using as little of each ingredient as possible; The lower the number, the better off their attained score, which will cost them their job if they don’t meet certain targets. Thus the employees are not incentivised to sell you as much as possible. Instead they are encouraged to reduce what they give you for the highest price possible. This is only truly noticeable when ordering online. I decided to give it a test so I made my normal order which includes things like chilli corn salsa, tomato salsa, lettuce, shredded cheese, sour cream, a standard serving of chicken, and black beans in a bowl. When I got my order, I noticed that they had not put any lettuce in it, there was a minuscule amount of cheese, there was only enough tomato salsa inside of it to fill two tablespoons, and the chili corn salsa was about half a tablespoon. However they load up on the rice. What this results in is a bowl that tastes bland, but also like soap, because the largest flavor you’re getting is all the cilantro from the rice, as there’s not enough remaining components from the other toppings to balance the dish out. Why even put in the app the option to request a light amount or a heavier amount of certain things which I certainly did use. For example, I asked them only to put a light amount of sour cream yet they did not adhere to that, so I had to remove a bunch else that might be the one topping that had the largest volume and that’s just gross. No one wants a sour cream salad. I know I also asked for extra tomato salsa, but clearly they did not honour that. However, if you take the time to go inside, wait in line and order your food there, then you’ll likely get the food exactly as you asked for it. Why should my experience be any different picking up vs ordering inside, even if in both cases I’m not staying there at the restaurant to eat? What this results in is food that is not appetising to the point that I had a hard time consuming the meal that I just ordered when normally Chipotle is one of the things I prefer to order the most because I can’t seem to get enough of it, but only when I order inside. I’m sure that part of the reason why there are always such long lines at Chipotle is because other individuals know that if they want their food prepared the way they ordered it, they must order inside. This directly affects the atmosphere of the dining area because you typically have lines wrapping nearly the entire way to the door, increasing the noise level and making the place feel crowded. Chipotle did not used to be like this though. Their former CEO, Steve Ells, would not have accepted service like this. Chipotle’s focus in mission was entirely on quality ingredients in customer service under his leadership. Steve had some blunders for sure in public and in the media, but the activist investor firm that acquired significant Chipotle board seats and therefore voting rights, Pershing Square Capital Management, has been so razor focused on reducing OpEx to drive the bottom line as high as possible, whilst also raising their top line through dynamic pricing and arbitrary price increases. Thus we pay more, often much more, for substantially less, at discernibly reduced quality, and ultimately a poorer experience overall. It really is a shame that America’s original pioneering fast casual restaurant is turning itself into a McDonald’s from the inside out!
• MF

  Marcia Fryslie

  Sep 24, 2026
  2.0
  This place needs some serious intervention! I asked for cilantro lime sauce on my salad. The employee did NOT tell me it was an extra charge, NOR was it posted anywhere in the store, so they charged me $1.64 for sauce! I pointed it out to the lady in charge (who was VERY unfriendly), and she argued with me, saying it was posted, which was a lie. I even Googled this issue and found that Chipotle policy requires ALL extras need to be posted AND the employee must TELL you if you ask for something and it costs extra. She reluctantly refunded my $1.64. That same lady asked if I wanted the chili lime chips or regular, and I said regular (my husband confirmed this), but she gave me the seasoned ones. So I went back up and asked her. You should have seen the glare she shot at me! She challenged me, saying "that's what you wanted" and I said, "no, you asked me and I told you the regular".When she gave me the right chips, most of them were STALE. Also, our portions were much smaller than at other locations. The food did taste good, but that was the only positive. The beverage area was a MESS and there were puddles of water on a few different areas of the floor. Tables were dirty. There were 4 people behind the counter, but when they didn't have a customer, they just stood there talking. They certainly made no effort to clean or even check anything in the eating area. Also, the toilet paper holders in both bathrooms were broken, but if you didn't notice, you would pull on the tissue and the whole roll dropped to the floor. Gross. What a disappointing experience!
• RN

  Raye N

  Sep 1, 2026
  3.0
  definitely a hit or miss with this location, but recently the atmosphere and the customers service is 3/10. It all starts with the management. I work in the fast food customer service as well, so I definitely understand certain things. Learn how to greet your customer and welcome them in it definitely sets a big tone . a simple “Hi welcome in” or “Hello”. anyways when fixing the food, the customer simply just ask for extra of something in politely tone.. it shouldn’t be a problem even if you have to charge the customer something for it , it shouldn’t be a problem just ring it up. The employees never smile lol everybody looks mad lol . Like I said it all starts with the management lol , and you can just simply tell.

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