AR
Andi Rutledge
Aug 8, 2026
This time we ordered through the drive thru. Ordered a bacon, egg, and cheese bagel meal and a breakfast burrito meal with drinks. First I was told they were out of mild sauce, so I accepted the hot sauce. Then after we paid and got to the second window, our order was ready. OH yeah we also ordered some bacon for my dog, but he sniffed it and gave me a dirty look. So, he didn't like their bacon. Ok, fine, no problem, so we drove on.... not a good idea 😕. I went through the bag of food, saw the bagel, 2 hashbrowns, and 1 burrito 😳🙄. Oh! And 1 hot sauce like the person knew that 1 burrito takes 1 packet of sauce 😳. That's right, I only got 1 for the 1 burrito. So, we turned around and went back to McDonald's. I took the bag of food inside with the receipt. When I got inside, there was a few guys that were there complaining about their order and were being taken care of by the supervisor on duty. After they were done speaking, she walked off. Didn't even acknowledge me. There was an employee there who came up to me. She looked scared and wasn't even sure what to say. I explained to her that I was just missing 1 burrito. She turned around and called back 2 burritos. While waiting, I heard someone getting on the employee's case, saying that she had been doing that all morning. Listening in, I figured out she was messing up the orders in drive thru all morning. She was told not to fill or hand out orders earlier, but didn't listen. They sent her home. That left no one on the front register for customers in the lobby. I stood there for 15 minutes before my husband came in to see what was taking me so long. The supervisor talked with me about my order. She then turned around and hollered to the back that she needed 1 burrito. Nobody acknowledged her. She kept filling drive thru orders. After waiting 10 minutes for the burrito, I looked at the food I already had, and decided to just get a refund. I spoke with another employee, that was not on duty yet, but filling orders and letting the supervisor know that there was a line at the register. I told him that I just want a refund, he told the supervisor, she looked at me and kept filling drive thru orders. Another 15 minutes later, well into lunch, my husband came back in. I let him know that I was trying to get a refund, he went back to the car. I noticed that there was another supervisor sitting down in the lobby area. A few minutes later, she clocked in and asked if she could help me. I let her know of the situation and told her that I wanted a refund for the food. She immediately took care of me. The first supervisor was still filling orders for drive thru. Not once did she nod her head, acknowledge me in anyway while I was standing there. From now on, IF I go back to this McDonald's in Dunlap, TN I will find out who's working at the time. She will not get my service again. One more, McDonald's and I'm taking you totally off my list. I do, however, understand that I am just 1 customer, and it may not mean anything to you. This is a small community, though.