TH
thaddeus hayes
1 day ago
Well I waited to do this but after getting my order wrong just about every time is enough. I usually get the pancake platter. For some reason they can’t put what you order in the platter. I went inside ordered and waited 20 minutes for cold pancakes minus eggs with cheese and no sausage, just cold pancakes. Went back and the girl tells me to chill after getting my order wrong for the third time. I want step foot back in that store.
only got one meal... pulled up to drive through window and had to slam on break b3cause a staff member walked out of door quickly without looking into drivethrough lane........ drink was made wrong, got it remade.... .got pulled forward and sat for over 20 minutes uncooked soggy frys, missing a side, no napkins or other of our requested sauces and the lady who brought it out to us didnt even ask if everything was correct or if we needed anything else.... Come on yall....
Placed order. #14 whattasize (large side and drink) get to window and hear how they took out a lobby order to drive thru (chicks begin to laugh) I finally get my drink, ask for my receipt. She prints it and walks to cook, I look at my receipt and turns out she charged me for my dipping sauce (figured it was free) wasn't told it would cost me as I didn't want ranch for the wings. She then charged me for two extra sauces which isn't needed and my meal wasn't whattasized. These people clearly do not care about how they do their job. Wings are good poorly coated. Fries hot but very small for a medium
MC
Meagan Christensen
Jul 31, 2026
My husband and I had such a great experience at this Whataburger! From the moment we walked in, we were greeted with a warm welcome, which immediately made us feel appreciated.
Salma, our cashier, was incredibly kind and patient. She answered all of my questions with a smile and made ordering so easy. Erika was also an absolute joy—she was friendly, welcoming, and you could tell she genuinely cared about the customers.
The food was fresh, hot, and absolutely delicious. Overall, the food was 10/10, the staff was 10/10, and the customer service was outstanding. We’ll definitely be back. Thank you for making our visit such a great one!
MP
Mike Phillips
Jul 24, 2026
This was my first time ever eating at Wataburger and it should be called what a disaster!
The place was packed — drive-thru and inside both slammed — but there was zero urgency from staff. I ordered from an employee whose name tag said “Hands,” who was slow, showed no emotion, and seemed miserable, honestly like everyone working there did. He even shorted me on my change and didn’t say a word about it when I pointed it out.
Then I waited 45 minutes for my food. I wasn’t the only one — every customer around me was waiting the same absurd amount of time. I watched one man slam his order number down on the counter and walk out without even asking for his money back, he was that frustrated. When I finally asked Hands if my order was ready, he disappeared to the back for another 10 minutes, came back with it, and gave a half-hearted “sorry” that clearly meant nothing.
The food itself was hot, I’ll give them that. But the restaurant was filthy — overflowing trash cans, dirty tables, and there was hair on the floor. Paying almost $15 for a subpar burger and fries in a dirty, understaffed, miserable environment is not okay.
This falls squarely on management. It’s their job to staff appropriately, train employees, and set a tone that doesn’t leave every single worker looking checked out and unhappy. I won’t ever eat here again!