This comes form a long time customer, decades-long customer. This review is as honest as I can make it. No sugar coating, but also no vengeance or ill-will.
I will start with the good:
The new location is amazing. Roomy, clean, and sets a unique Italian mood that is different from most "dark and moody" Italian restaurants.
The employees are 100% AMAZING, every time. Kind, professional, prompt, and still have the charm I expect from good folks in East Ridge (Where I grew up). You feel like you're home.
Gyro meat is delicious and amble.
The best dish (To me) is the Greek salad with Salmon added. The salmon portion is HUGE and very flavorful. Shrimp is also a wonderful dish here, very big shrimp and great flavor.
Now the negative, which sadly has kind of set the standard for me.:
Lasagna. Lasagna, in my opinion, should be the flagship dish of any Italian restaurant. It should be the one dish any Italian restaurant can master and make make it their own signature for how the rest of the food on the menu should be. If you can't master lasagna, you need to remove it from the menu and be something other than an "Italian restaurant. My daughter is a picky eater, but even at the most basic Italian restaurant, she can get the lasagna and be happy. She was picking at hers during our last meal there. I asked how it was, she said "okay". I took a bite. ... I had to SEARCH for flavor. It tasted familiar but I couldn't place it. Something form my childhood. Was it "BAD" no, but it was just .... boring. I let my brother (Her uncle) take a bite. His first words were "Chef Boyardee." YES! That's the flavor I was tasting! It tasted no better (And possibly less flavorful) than the canned ravioli we all had as a kid.
If the owner or manager is reading this, I BEG you to order lasagna from both Provinos and Giardino. Study them, taste them, reverse-engineer them. It is crystal clear than someone at portofino's change the lasagna to have cheaper ingredients, and to be prepared quickly. They thought customers wouldn't notice, but we do. I want to love this place. It is a staple of my hometown.
Finally to a lesser degree, the bread. Are they delicious, YES! Do they have a billion times more glutten than normal bread? Yes. I have zero allergy to glutten, I am just a little sensitive to it. I can eat bread in moderation and be fine, but one of these breadsticks gives me "manageable intestinal issues" for a full day. And this isnt from one experience, I experience each time (Thinking, maybe it was from something else I ate that day). The pizzas have the most delicious toppings and visually are a work of art... but they use the same bread as the breadsticks they bring to the table, making me promise myself that I will never have another slice of Portofino's pizza ever again if I plan on being around people 24 hours after the meal.