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Dairy Queen Grill & Chill

3.5
(1,161 reviews)

Business Details

2118 Gunbarrel Rd, Chattanooga, TN
37421-2607, United States
(423) 702-5917
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
2118 Gunbarrel Rd, Chattanooga, TN
37421-2607, United States

Hours

Monday10:30 AM - 10:30 PM
Tuesday10:30 AM - 10:30 PM
Wednesday10:30 AM - 10:30 PM
Thursday10:30 AM - 10:30 PM
Friday10:30 AM - 10:30 PM
Saturday10:30 AM - 10:30 PM
Sunday10:30 AM - 10:30 PM
11/26/202610:30 AM - 10:30 PM
12/25/202610:30 AM - 10:30 PM

Menu

1 menu · 121 items

Explore offerings from Dairy Queen Grill & Chill on 2118 Gunbarrel Rd in Chattanooga, with popular children's miracle network donation, blizzard® treats, $6.99 4-piece chicken strip baskets, and $3 small dq® coffee coolers available at this location.

Menu

121 items

Reviews

3.5
1,161 reviews
5 stars
443
4 stars
256
3 stars
144
2 stars
105
1 star
213
  • IR
    India Rose
    2 days ago
    1.0
    I have been a loyal Dairy Queen customer for over 20 years and have never experienced such poor, unprofessional, and hostile service. As a new mom, this was my first time ordering a kids' meal at Dairy Queen, and my young son was thrilled about getting his meal for dinner. Unfortunately, what should have been an exciting milestone for him turned into an upsetting situation. ​During our visit through the drive-thru, I was serviced by an employee named Merci, whose conduct was extremely disrespectful throughout the interaction. When I asked for ketchup, she assured me it would be in the bag. After checking and seeing it was missing, she became visibly irritated and hostile when I had to ask for condiments a second time. When I asked a simple question regarding what was included with the kids' meal, she reacted with intense irritation, so when I expressed surprise that an ice cream cone was included with the meal, she aggressively shouted at me through the window. ​When I requested to speak with the manager on duty or kitchen supervisor regarding her behavior, she refused to connect me with leadership, laughed and then continued to remain hostile. At the end of the exchange, my young son was thoroughly upset and kept asking, "Mommy, why is that lady so mean?" This behavior is completely unacceptable toward any paying customer, let alone in front of a child. ​As long as this employee remains employed at this location, I will not be returning to the Hamilton Place store. Given my long-standing loyalty to Dairy Queen, this treatment was deeply shocking and disappointing.
  • TB
    Tiffany B
    2 days ago
    2.0
    Very disappointed with my experience at Dairy Queen around 7p. There was an employee who had a nasty attitude and showed very little concern about fixing my order that was incorrect. I came back through the drive thru to tell someone about the food I was missing to be ignored. So, I went in just to stand at the counter for about 10 minutes before anyone came to address the issue, which was food I had already paid for and had not receive. What made the experience even worse was seeing a bug crawling around the restaurant, behind the counter. The employees did not seem to be in any hurry to kill it, remove it, or address the situation. Hoping that one doesn't lead to many. Mistakes happen and not everyday will be a great day, but the way this was handled was unacceptable. Customers should be treated with respect, orders should be corrected in a timely manner, and cleanliness should be taken seriously. With a score of 99 one would think it would be a great place to come. I hope management addresses these issues.
  • LL
    Lisa Lowe
    6 days ago
    4.0
    We went thru the drive thru. The person at the window was condescending and quite rude. I looked over that until we received our food. The hamburgers had way too much mustard that over powered the rest of the taste of the burger. However, the sundae received was good
  • PS
    propertyplus secondchanceapprovals
    Aug 17, 2026
    5.0
    The east ridge location is worthy of so many stars! Happy tastes good here! Jada and cansas are amazing women with great customer service skills. They need to own a dairy queen of their own. Go dairy queen. The new apple cheesecake blizzard was amazing. Great job! Chicken fingers amazing. Buffalo dip amazing here! I did blizzard nails and art because this visit on my travels to Dairy queen was a total nailed it!!! Stop by today! Enjoy your travels.
  • BH
    Brittany Hunter
    Aug 12, 2026
    1.0
    I took my kids to get Blizzards last night, and unfortunately, the customer service was very disappointing. The employee working at the window did not speak to me at all. She would simply open the window and hand things out for me to take, without saying hello, thank you, or even acknowledging me. There was no greeting or basic courtesy throughout the interaction. I understand that everyone has bad days, but this experience came across as extremely rude and unwelcoming. I hope management will address this, as basic customer service goes a long way.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill serves classic burger and fries fast-food along with soft-serve ice cream and signature shakes.

What are the operating hours for Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

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Certified August 30, 2026Yext Knowledge Graph
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