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Chick-fil-A

4.6
(3,223 reviews)

Business Details

360 Pinnacle Pkwy, Bristol, TN
37620, United States
(423) 573-2032

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Bristol Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Chick-fil-A
360 Pinnacle Pkwy, Bristol, TN
37620, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 360 Pinnacle Pkwy in Bristol, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.6
3,223 reviews
5 stars
2,530
4 stars
424
3 stars
109
2 stars
56
1 star
104
  • BS
    beth jess stacy
    4 days ago
    1.0
    I've eaten at Chick-fil-A more times than I can count and I've never had an issue. Food is always spot on and the staff is always friendly, so this is hard for me to write. Yesterday was different. I got stuck in the drive-thru line and couldn't get out even if I wanted to. I waited a good 20 minutes, which is okay, things get busy. But when I finally got to the speaker to order, not one, not two, but THREE cars ordered ahead of me from the far lane over and pulled up. I was sitting there waiting and they just went ahead of me like I wasn't even there. Oh no they didn't. I was ignored in a line I couldn't leave. Very disappointed after being a loyal customer for so long.
  • AG
    Artie Goody
    4 days ago
    1.0
    Never forget how Jennifer called the cops on those men for exercising their rights
  • OS
    Oscar Sharrett
    5 days ago
    5.0
    Best Chick-fil-A out there by far! Oscar is the best
  • JB
    Jason Brannon
    Sep 21, 2026
    1.0
    Jenifer thinks that she can come onto a sidewalk in public and tell people to leave. When they don't "cooperate" then she will call law enforcement on them when no laws have been broken. She uses her whiney little voice to sound sweet and nice. She couldn't stand that people weren't doing what she wanted. She said that it's her job to keep customers "safe". I fail to see how two gentlemen with cameras make anyone "unsafe". She saw two black men outside and she didn't like it. She especially didn't like it when they politely told her they would not leave a public sidewalk. She is smug and worst of all she's confidently ignorant. I believe her tag said "Marketing Director". If that is so then she did a horrible job of marketing that day. You can see the interaction on Kansas City Accountability's YouTube channel. She's used to getting her way with her cute little voice but she was mad that it didn't work for her that day. I hope Jennifer learned that she can't just make people in public do what she wants.
  • CM
    Carly M
    Sep 8, 2026
    1.0
    I was extremely upset with my experience with Karina. I and my 2 kids in the car were excited to grab some food on the go. We ordered our food through the drive thru and then the 1st nice lady who took my order scanned my app and told me I was all set to go. I waited in line which 2 cars were ahead of me, they got taken care of-great- now it’s our turn, or so I thought. About five cars behind me got served before Karina came out to tell me I didn’t pay. I said I was told I did. She looked at my app with payment and walked away. She Proceeded to serve 3 more cars before coming back to scan my app. Then didn’t come back until she served an additional 2 more cars. She came to tell me my app didn’t work and that I shouldn’t have drove up to the front without paying. I explained the First Lady told me I was all set to go so I was moving with the flow of drive thru cars, I wasn’t even blocking anyone from escaping. She told me to back my car up to the window bc I need to pay for the food. I did exactly what she said. Then she scanned my app one more time and helped more cars before letting me go. I just said forget it, got out of the car walked back to the window and said this is ridiculous just take my money -gave her a card and she finally right then, took my payment (didn’t even scan my app so I could get points) took full payment from my debit card and FINALLY Gave me my food and said nothing. The lady next to her looked like the manager and only said sorry for the wait. At this point I was fuming.. terrible customer service. I have never left a place shaking and upset. I am not coming back to this location and I’ll be letting others know to not as well. I didn’t even want to eat the luke warm/cold food after this.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified October 11, 2026Yext Knowledge Graph
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