Whataburger

Reviews

• AR

  Andrew Roman

  3 days ago
  1.0
  Picked up our daughter from the airport after not seeing her since April and stopped here for a quick bite and boy was that a big mistake. We went from happy/overjoyed to upset, angry and disappointed. The service was the worst and to top it off they were unapologetic. 1. I ordered items separately and at the pay window asked if they could fix it so that I'm paying for a meal since it's cheaper that way. She was not able to and said the order has already been sent (a young African American woman with a not so nice attitude). I didn't understand that because it's a simple request. 2. We received no napkins to go with our order 3. my daughter wanted a Cheeseburger kids meal, with just cheese on it. We got it with everything on there, pulled over to come inside to have it fixed and what they did was give a lot of attitude, Made her feel uncomfortable for coming in. Everyone back there was talking about her and snickering and pointing (according to her and my son). Then I walked in and looked at the remake that they gave her and all they did was wipe off the mustard, but mustard remnants was still on the bread and the meat. With further companies and ashing for assistance, everyone stood looking around. Finally a lady came and said they could remake it and we said no, a refund please . 4. When getting the refund the gentleman have me $5.10 no receipt was given to me when we left so I had no receipt to give to him and I’m asking him how do I know you gave me the right amount with taxes? We never got a receipt, and he tells me it’s OK and pointed to the menu to show me the price. There was a manager with piercings all over her face that was rude, but tried to come off as the mature one who told me it would be about 5 minutes for the refund. Then a white gentleman who appeared to be a manager that was outside talking to someone at a truck the entire time we were there about 15 - 20 minutes and he only came inside because they went to get him to help with this issue. Not a single one of them knew what to do and how to handle us and it was abysmal. Never going back there again. Super disappointed this was my daughters experience after getting off a long flight. Stop talking about your customers, say sorry and do better.
• TB

  Tristen Birl

  3 days ago
  2.0
  Observed 3 employees just sitting in the dining area. No fork provided for salad.
• CM

  Christopher Morrow

  5 days ago
  3.0
  Food is fine, but it takes forever to get. If you’re in a hurry, choose somewhere else.
• WM

  Wendy M

  Oct 2, 2026
  4.0
  Staff here needs some training from Chik Fil A. We only saw one person working and they were lackluster, and spoke so quietly we had to ask him to repeat everything. Salad was warm and lettuce was not crunchy. Fries were good, burgers were average.
• CC

  Corbin

  Sep 28, 2026
  5.0
  clean collective organize, out of the ordinary for Whataburger at 9:30 at night. They completed my order with no problems and in a timely manner