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McDonald's

3.4
(2,557 reviews)

Business Details

2552 Airport Hwy, Alcoa, TN
37701, United States
(865) 970-4921
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2552 Airport Hwy, Alcoa, TN
37701, United States

Hours

Monday4:30 AM - 11:00 PM
Tuesday4:30 AM - 11:00 PM
Wednesday4:30 AM - 11:00 PM
Thursday4:30 AM - 11:00 PM
Friday4:30 AM - 11:00 PM
Saturday4:30 AM - 11:00 PM
Sunday4:30 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2552 Airport Hwy in Alcoa, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,557 reviews
5 stars
851
4 stars
543
3 stars
489
2 stars
217
1 star
457
  • BH
    Bruce Harrington
    Oct 3, 2026
    4.0
    A good location, especially for breakfast and lunch.
  • MS
    Mike McMillin Sr
    Sep 30, 2026
    3.0
    Couldn't order sausage burritos on app.
  • CT
    Christian Trivett
    Sep 22, 2026
    1.0
    Absolutely ridiculous, I go up there to pick up my order, and when I get home, I pull my burger out of the bag, and it's just halfway hanging out of the box like it was just thrown in there, so here's what I gotta say: if you all are gonna be lazy, just freaking quit
  • MT
    Matthew Thompson
    Sep 18, 2026
    1.0
    Been here twice, but the second time was really the cherry on top that made me never wanna come back here again. I put in a mobile order after an 8 1/2 hour day for a quarter pounder meal with a Coke. I showed up to my curbside spot and sat there for 10 minutes. After not hearing anything, I went inside and stood there for about 10 minutes as if I was invisible. Not one person acknowledged me until they had to when I asked them if I could have my food. They asked for my receipt and I showed them my mobile order, to which the guy goes to The computer and activates my order. After about another seven minutes of waiting, which would be a total of 17 minutes now, a different employee goes to take my mobile order outside before. I just asked if I could please have my food. Walked out of there for the last time and I’m just trying to prevent anybody else from having to deal with the same bullshit.
  • PN
    Peyton Nichols
    Aug 29, 2026
    1.0
    Apparently “Value” Now Comes with a Side of Attitude Susan and I stopped at the McDonald’s on Alcoa Highway this morning for what should have been one of the simplest transactions in America: two people, breakfast, drive-thru. I wanted the two-burrito meal. I couldn’t find it on the menu because I was looking at the large photographs rather than trying to decipher the remarkably small print. When I asked, the employee taking our order rather curtly informed me that it was “Number 7.” Fair enough—except what I could see next to Number 7 was a large picture of biscuits and gravy and no obvious picture of the burrito meal I was trying to order. When I mentioned my confusion, rather than receiving a little assistance, I received additional attitude. Susan also had difficulty identifying what she wanted, and neither of us found the tiny pricing particularly customer-friendly. Perhaps McDonald’s could remember that the purpose of a menu board is to help customers order food, not administer an eye examination. We were not given our total before proceeding to the window. There we encountered more of the same decidedly unfriendly attitude. The total was $14.48, which produced a little sticker shock considering McDonald’s recent emphasis on improving “value.” But the real disappointment arrived when we got home—less than five minutes away. Both hash browns were cold, greasy and stale. My breakfast burritos were also cold and clearly had not been freshly prepared. The flour tortillas had achieved a consistency somewhere between shoe leather and a roofing product. This wasn't food that cooled during a long trip home; we live less than five minutes from this restaurant. Then I looked at the receipt. I had specifically ordered the advertised $6.19 meal. Without asking me, my coffee had been changed to a medium and I was charged a 20-cent “upcharge,” bringing the meal to $6.39. Twenty cents obviously isn't going to alter anyone's retirement plans. The principle, however, matters. If a customer orders a $6.19 meal, the customer should receive a $6.19 meal unless the employee asks whether he wants something that costs extra. Quietly adding an upcharge that wasn't requested isn't customer service, and “it's only twenty cents” isn't an acceptable explanation. Twenty cents multiplied by thousands of transactions becomes real money. Customers should not have to audit a McDonald’s receipt to make sure they received the price they actually ordered. Finally, because we paid cash, Susan apparently cannot simply load the receipt into her McDonald’s app afterward to receive the points from the purchase. I prefer cash and don't use the app myself, but customers shouldn't lose loyalty credit simply because another person in the household paid for breakfast. McDonald’s has spent considerable time telling customers that it has heard their concerns about value. This particular restaurant might want to start with something even more basic: Serve hot, fresh food. Charge the advertised price. Tell customers before adding an upcharge. Make the menu readable. And treat the person on the other side of the drive-thru speaker like a customer rather than an interruption. For $14.48, I wasn't expecting breakfast at the Ritz-Carlton. I was, however, expecting breakfast.

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's on Airport Hwy in Alcoa, TN?

The dine-in hours are from 4:30 AM to 11:00 PM every day of the week.

When is the drive-thru available at McDonald's on Airport Hwy?

The drive-thru is open daily from 4:30 AM until 1:00 AM the following day.

Brand Certified Facts from McDonald's

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