MS
Mary-Jeanne Smith
Aug 30, 2026
First paragraph is a response to owners comment:
I ordered take out on our drive over to the restaurant, 15 mins early, so that our food would be ready when we arrived. It was not. I included a 20% tip. I also planned to order drinks for all of us and leave more tip upon leaving as I always do at restaurants. They had a table they were prepping for us before I mentioned the take out order. I’m a 61 year old grandma. I feel the staff were very immature and have not been trained well in customer service. They recently posted a reel throwing beer on each other. If you don’t mind that type of atmosphere you’ll be fine. I’ll never go there again and I’d advise families with young children to look elsewhere as well. The original review is below. I wish everyone well, but this experience was the worst I’ve ever had in South Carolina.
Original review:
I am writing this review because I would want another family to know exactly what to expect before choosing this restaurant—especially families with children who may have special needs.
We ordered our pizza and salad ahead of time for takeout specifically because we were coming with our grandchildren. Our grandson is neurodivergent and has difficulty waiting for food in a restaurant. We had eaten here previously and, although the food was good, waiting for the meal was extremely difficult for him and created a stressful situation for everyone. We thought ordering ahead was a considerate solution: the food would already be prepared, we could arrive, sit down with our grandchildren, eat, and leave.
When we arrived, there were multiple empty tables throughout the restaurant. The hostess initially began to seat us. Then she discovered that we had ordered our food as takeout and suddenly stopped, saying she didn’t think they could seat us because it “wouldn’t be fair to other people.”
I explained the situation and why we had ordered ahead. The manager agreed that we could not sit at one of the many empty tables because we had ordered takeout. I explained again that we had grandchildren with us, including a neurodivergent child, and that we were simply asking to sit and eat the food we had already purchased.
They then supposedly contacted the restaurant’s owner/head of the restaurant for a decision. We were told that the answer was still no.
Their solution? We could eat outside on the patio in approximately 80-degree heat, despite the fact that there was virtually no one else sitting outside. We explained that this wasn’t a reasonable option for our grandchildren and that my daughter also has a fire-ant allergy, making the outdoor area particularly unsuitable.
They still refused to seat us.
At that point, I took a video of the restaurant showing the numerous empty tables. We asked for a refund, but that was not provided. Instead, after considerable discussion, they brought our already-paid-for takeout food to us at the front of the restaurant, where we had to stand while people watched, and we left.
What makes this experience so disappointing is that we were not asking for special treatment or taking a table away from another customer. There were empty tables available, and we were already there with food we had paid for. We simply wanted to sit down and eat it with our grandchildren.
There are plenty of restaurants that understand that families sometimes have to make accommodations for their children. In our case, we tried to solve a problem before we arrived by ordering ahead. Instead of being met with understanding or even basic courtesy, we were made to feel like we had done something wrong.
The food may be dcent, but decent food does not make up for treating customers this way.
If you are bringing children—particularly a child with special needs—I would think very carefully before choosing this restaurant. Our family will not be returning, and after this experience, I feel obligated to let other families know how we were treated.
This was not simply disappointing service. It was a complete lack of compassion, flexibility, and common courtesy.