Dunkin'

Reviews

• KB

  Karly Bernard

  Sep 22, 2026
  2.0
  This place has never gotten an order correct and almost never has what you are trying to order.
• AN

  Alcides Neto

  Sep 13, 2026
  1.0
  They blocked the none tip option with a metal clamp. I always tip but this rubbed me wrong.
• LB

  Laney Barfield

  Sep 9, 2026
  1.0
  These young ladies were absolutely so rude to me today. I order two LARGE caramel “chillers” I at first called them frappes just on accident and she goes “they are called chillers here” in a nasty tone. Then I was like okay my bad chillers and she said my total was $12.18. I get to the window and the total is 12.18 I pay and everything.. I get two MEDIUMS and she shuts the windows in my face.. not a word to me. After I paid for two LARGE coffees.. so I sit and wait and about a minute or two goes by and they finally open the window and I’m like.. I got two mediums and I paid for large she said “no they were supposed to be mediums” I said but I paid for two larges.. at this point I’m getting annoyed and frustrated and she basically shut the window in my face AGAIN and refused to give me my large coffees I PAID FOR! First and last time coming to this location very rude people. After I tipped my good money.. ugh.
• NR

  Natalie Ramsey

  Aug 31, 2026
  1.0
  Place has always had some issues that’s why I usually stick to the Dunkin on Herlong it’s WAY better. But today I decided to go to this one since I was closer and once again I’m disgusted by these workers. I ordered an egg and cheese everything bagel and it came out burnt and stale. I couldn’t even take a bite it was that bad.
• BH

  Braydon Harris

  Aug 27, 2026
  2.0
  Me and my mom frequent this location often simply out of convenience when we come to Rock Hill. However, I think it may be our last considering the service we’ve experienced the last year. Tuesday August 25th, we put our mobile order in for pick up. We ordered two Iced Pumpkin Cloud Lattes as is, simple right? I walk in as usual and stand in front of the pick up order stand on the other side of the store. You can always see right thru what the employees are making. Only a few seconds of standing, what I assume is a manager (rare) circling around from behind me to grab a drink from the fridge asking if I had been helped. I let him know I was just waiting on my mobile order, and he went into the office with a group of at least 6 other people in green and black polos. After 10-15 minutes later of mine and 2 other peoples saying on the screen “order ready” for the longest time. I finally received 1 of 2 of my drinks despite the two employees not being busy at all. They seemed to be too interested in something on one of their cell phones and gossiping about another employee. I brought my mom’s out as she’s waiting in the car, I came back in to wait 5 more minutes for my drink. Upon getting in the car comparing, we noticed mine has cold foam with the crumble and my moms has whipped cream and caramel drizzle. We decided we were going to go in and ask out of curiosity as this isn’t the first time this summer having inconsistent drinks from this specific employee making drinks. The girl stood behind the coffee machines and says “oh I thought it was a caramel crazed latte”… we both lift our drinks pointing to the label that clearly says “iced Pumpkin cloud latte”. Her response is, “I can remake that for you”, okay perfect! She appears to put a cup under the machine, and starts taking out trash. Then suddenly disappears to the back for 5 minutes (I haven’t seen the other employee in awhile). Suddenly they both appear from the back, and she stands behind the kiosk to then tell us “I need the old drink handed over to give you the new drink”. Mind you the new drink still isn’t even made, and those 2 people after me were still waiting on their drinks. My mom goes “I have to hand over this drink that I’ve already drunk out of, so you can give me the new one?” And then my mom goes “I’ve never heard of that”. So yes we were very visually annoyed at this point. We were not impolite though. For context, we were told from employees at other locations the policy says they’re not suppose to take a drink back over the counter, and if they do it just gets wasted in the trash. 2 minutes later we get the drink and otw out my mom ask the employee for her name (for complaint purposes to corporate and a manager). The employees responds with an attitude “I don’t have to give you my name ma’am!”, proceeds to act busy asking other walk in’s if they needed help. Which we were kinda flabbergasted by her attitude, however after previous experiences and google reviews, this tracks. She’s right, she does not have to give any customer her name. Out of respect, I will not describe her appearance, because I don’t believe in doxing people to other customers coming in. However, what does it say of HER if this is one of multiple experiences in the past year she’s made horrible drinks and doesn’t give a damn to read labels to properly make drinks? I would imagine she does not expect to go next door to McDonald’s and have her burger made wrong or be given the wrong order without her complaining to the employees. Anyways according to corporate, we are suppose to hear from someone directly over the this location. The phone number for the store doesn’t work, and the only way to reach corporate is thru email (which I did). I’m not expecting anything, not even the bare minimum. So we’ll see.