Arby's

Reviews

• DA

  D Abbott

  Jul 7, 2026
  5.0
  Grabbed some lunch, the new cheesesteak is good
• KM

  Kareem Muse

  Jun 25, 2026
  2.0
  The man that was working Wednesday night needs a break or new career. Absolutely terrible customer service. I hope he's not the manager. We decided to go to another restaurant based on his attitude. I wouldn't want someone who acts like that fixing my food.
• DD

  Daiya

  May 6, 2026
  1.0
  I visited this Arby’s around 7 p.m. this evening and honestly had one of the worst drive-thru experiences I’ve had in a long time. There were only two vehicles ahead of me. After the first car pulled around and the van followed, I pulled up to place my order and waited patiently. A young lady started to take my order, but a man abruptly cut her off over the speaker and said, “Hold on one minute.” I then sat at the speaker for almost 10 minutes with no communication at all. I finally said “Hello?” and after another wait, the same man came back on the speaker sounding aggressive and irritated saying, “Go ahead with your order, go ahead with your order.” The speaker was breaking up badly, so I politely said, “I’m sorry?” and he repeated himself in the same rude tone. At that point, I told him “No thank you” and drove off. My question is: why hire people for customer service positions who clearly do not want to work with customers? There was no professionalism, no communication, and absolutely no personable customer service skills. Customers should not feel uncomfortable or uneasy ordering food. I definitely do not want someone sounding angry and aggressive preparing food that I’m supposed to eat. If employees are overwhelmed, understaffed, or unhappy, management needs to address it instead of allowing customers to be treated poorly. Experiences like this are exactly why businesses lose loyal customers.
• MR

  Michael R

  May 2, 2026
  4.0
  Food was good, but the beef n cheddar was a little cold and they don't label what's a double beef n cheddar and what's a single
• PP

  Phillip

  Apr 12, 2026
  5.0
  We stopped at this Arby’s late last night, still four hours from home and exhausted from traveling after a long closure on I95. Supervisor Javell M. let us know right away with genuine kindness that they had run out of roast beef. He was sincerely apologetic and even gave us complimentary drinks, which meant more than he probably realized. This was not just about food. It was about someone taking a moment to care. In a long, tiring day that small act of kindness made a real difference. It was a reminder that people still look out for each other….. even in simple ways. when life weighs us all down, and we struggle, it’s good to remember and realize we are all in this together. Thank you, Javell. God Bless you!!