Very disappointing experience this Sunday morning. I placed my order through the app before leaving my home, but still waited about 20 minutes after I arrived for just my McGriddle.
Several customers were standing in the lobby, yet no one checked on us or asked which orders we were waiting for. Customers had to raise their voices just to get someone’s attention. When I gave an employee my order number, they looked at me and walked away without acknowledging me or giving any update.
I understand the drive-through was busy, but customers inside deserve attention too. There was no order-status monitor or clearly designated pickup area, leaving us waiting without knowing what was happening.
When I finally received my sandwich, there were no napkins in the bag and none available in the lobby. Getting someone’s attention again to ask for napkins was another struggle. There were no condiments available either.
Service at this location is inconsistent, but today was especially poor. A simple greeting, an update on the wait, and someone periodically checking on lobby customers would make a big difference. Customers shouldn’t have to yell to be acknowledged.
It also looked like nobody wearing gloves, hats or hairnets. Grumpy people overall.
First time and definitely my last time at this McDonald’s. What a joke.
Chad in the drive-thru insisted my iced coffee—with no ice, no cream, and about four inches of syrup sitting on the bottom—was made correctly. Instead of simply fixing it, he gave me an attitude, took the coffee back, and about two minutes later handed me what appeared to be the exact same drink and claimed he had fixed it.
I pointed out that there was still no ice in the iced coffee, and Chad actually argued with me and said, “Yes, there is ice in that coffee.” There was literally not one piece of ice in it.
I finally had to park, get out of my car, and go inside just to get a basic iced coffee made correctly, while Chad stood behind the counter giving me dirty looks.
Terrible customer service and an unbelievably unprofessional attitude over something that should have been an easy fix. If I were the manager, I’d be having a serious conversation with Chad about how customers are treated.
MT
Micah Thomas
Aug 21, 2026
Honestly, its my fault for continuing to pay money to this exceptionally unique establishment. I have been there 6 or 7 times now, with each successive attempt exceeding even my lowest expectations. It's on the way home, and I don't want to drive miles to the other franchise. Here is one such experience.
I pull into the drive through line to order food for my family. As is tradition in this fortress of ignorance, they tell me to wait before ordering, forget to turn off their mic, and continue to talk while thinking they are on mute. After a few minutes, I order 2 meal deals and a happy meal, and, due to an unfortunate food aversion to onions, explicitly state, twice, that I would like my food without onions.
I pull around to the first window to pay. A man who I can only assume is enjoying his first day of freedom after being released from the disciplinary segregation ward of a maximum security prison is there to grill me, and tells me that my order was never rung up and we have to redo the whole thing.
I tell him what my order was, and after a lovely 6 seconds of awkward silence it appears he was able to process a coherent thought. He reads out my name, realizes I did, in fact, order my food at the drive through speaker, and takes my payment.
I pull up to the second window and can only describe the experience as watching what looked like the entire staff running around and bumping into each other three stooges style. One of the men gains their composure and opens the drive through window, hands me two of my 3 drinks, and closes the window. A woman behind him, who appears to be the manager, can be heard audibly screaming at him to make sure I have all 3 of my drinks.
He comes back to the window, pulls out a Hi-C orange from under the table somewhere, spills the top layer of it onto his hands while attempting to put the lid on, and then hands it to me. I have gotten all 3 of my drinks now, so this is going great so far.
He then grabs a bag off of the counter to bring to me. Before he makes it to the window the manager again yells at him that there is stuff missing from my bag, grabs it, and puts a few other items in there before handing it back to him. Surely, this will be the time that changes my mind about this fast food experience, given the amount of extra eyes on my meal. He hands me the bag, tells me to wait for my happy meal, and closes the window.
I check the inside of the bag to gaze upon a successful order. Then, from the jaws of victory they snatch defeat. The bag has a custom triple cheeseburger inside instead of my meal deal burger. I politely wave to the still-frantic employee inside to let him know that I may have received someone else's food.
He very aggressively tells me that what is in the bag is what I ordered, and I tell him someone's triple cheeseburger is in the bag. His manager behind him then comes to defend him against what is clearly the world's worst customer, echoing that what is in the bag is correct. I gave the bag back to them, they look inside, see the triple cheeseburger, and what they did shocked me.
Instead of getting me my food, they rip the sticker off of the burger, put it back in my bag, and tell me what is inside the wrapper is correct. I accept the food, as at this point I simply want to escape, and await my happy meal. After a few minutes the employee comes back to the window and yells at me, asking why I am still there. I tell him I am awaiting my happy meal, the manager yells at him to give me my food, he grabs me an open boxed one, and hands it to me.
I pull out one of my burgers to eat it on the way home, and, wouldn't you know it, the sandwich I had waited for is decorated in onions. It is as if they tried to design fish scales with chopped onions on my burger.
If anyone in management reads this, I would like to tell you I have lived in 6 states, been to thousands of restaurants, and this establishment is, without question, the worse restaurant I have ever seen or heard of in the country. Please, for the sake of the citizens of Greenville, do better.