Sonic Drive-In

Reviews

• CW

  C W

  Aug 9, 2026
  1.0
  If I could give negative stars, I would. My fiancé and I stopped in for milkshakes after seeing a BOGO promo in the app. We ordered ahead, pulled into a stall, and checked in — and then waited. And waited. Ten minutes turned into twenty, then thirty, for two shakes. This was around 5:40 PM, and the place was far from busy: one car in the drive-thru, maybe three or four in the parking lot. After 35 minutes, I went inside to check on our order. There was a line with one person, and it took another five minutes just for him to get acknowledged. Staffing was the obvious issue: one employee at a monitor, one making shakes, and a third wandering around with a headset, doing nothing in particular. The girl at the monitor stood by watching the shake-maker fumble with two shakes. Then I saw something that made me glad I'd walked in when I did. The employee making shakes poured a topping into the wrong cup, realized his mistake, and dumped it into the neighboring shake instead of starting over. Some of it missed and landed on the counter — and rather than tossing it, he scooped it up with his bare hands and added it to the shake anyway. Then, still bare-handed, he reached back into the first cup to fish out the leftover toppings. When I finally got the counter employee's attention, I explained the 30-plus-minute wait and described exactly what I'd just watched happen to our shakes. Had I not walked in at that moment, I have no doubt those shakes would have been served to us as-is. To their credit, he threw both out immediately and the girl remade our order herself — done correctly in about three minutes. Which raises the obvious question: if it only took three minutes to do it right, why couldn't that have happened from the start? It wasn't busy. There was no excuse for the wait, and there's no excuse for what I watched happen behind that counter. It’s not like you can let a manager or anyone know what is happening either. When you call the store the phone just rings and rings. No one will answer and if there was a manager on duty, they definitely were not doing their job. This was not the first time we waited a long time for shakes but it will definitely be the last unless something changes.
• SW

  S.L Williams

  Aug 2, 2026
  1.0
  POOR CUSTOMER SERVICE!! MULTIPLE DIFFERENT OCCASIONS I RECEIVED POOR SERVICE. young worker got mad because I asked for syrup after ordering French toast sticks they forgot to give me napkins. You get Greeted by what can i do for ya. Instead of welcome to sonic how may I help you I took my service elsewhere.
• NX

  Nunya X.

  Jul 30, 2026
  1.0
  The food was hot and flavorful but when we tried to order at one of the stalls the speaker wasn't working. Told them repeatedly it wasn't working. No one ever came out so we went through the drive through and then parked in a stall. They also made our kids cheeseburger incorrectly twice in a row.
• BB

  Brandon Briggs

  Jul 25, 2026
  1.0
  It's crazy... you walk in, right up to the counter, and every employee collectively and intentionally ignores the hell out of you. No "Hi, we'll be right with you!" No, "screw you!" No nothing. You're literally invisible until someone gets the gumption to treat you like a damned human being. Craziest thing I've ever seen.
• SP

  Stephen Pstrak

  Jul 24, 2026
  4.0
  the refill station was not working. it is not working at the other Sonic next to Lexington High School either. I was able to get my drink refilled in the kitchen.