Sonic Drive-In

Reviews

• DE

  daniel edmundson

  6 days ago
  5.0
  Employees were great. Corporate flaw, they stopped putting real bananas in their shakes 😥
• LW

  lily wallace

  May 9, 2026
  1.0
  I placed a mobile order at this location on 4/30. Order was estimated to be ready at 11:22 pm. I pulled into a stall and checked in on my app. The app prompts you to check in using a stall with no options for drive thru. I wait for my food for about 35 minutes (at this point my order has been cleared off of the stall screen). I watched a couple cars pull through the drive thru, receive their food and leave so I decided to just go inside. Doors are locked. Go back to the stall and press the button twice. No answer either time. Finally after waiting for almost an hour I pulled into the drive thru (which is empty at this point) for a refund because now I don’t even want the food I just want my money back and to leave, as it is now midnight. Lady on the speaker answers immediately, I explained my issue and she cuts me off rudely to tell me stalls close at 11 for safety reasons. Odd because no other location does this. Then she tells me she cannot give me a refund and that I need to go through the app. Okay cool. There is no way to get a refund in the app. The only option you get is a guest survey, which I filled out the same night, explaining my issue and that I need a refund for the food I never received. There is a prompt in the survey that asks if you wish to be contacted about your experience. I said yes but it is now 5/9 and I have yet to hear back or receive a refund. This is unacceptable. There is no signage outside the restaurant saying the stalls close at 11. Although Lexington is a very safe area, I can maybe understand the concern for safety during later hours. But Sonic as a whole, represents itself as an “open late” option for fast food. Make it make sense. Employees cleared my order off the screen and saw me sitting outside waiting for almost an hour. At the very least they could have let me know on the speaker that I needed to pull through the drive thru and that would have been fine. I watched employees sitting down inside while I was waiting. There was no attempt by anyone working to correct this situation at any point. I want my money back. Do better
• AP

  Antoinette Peebles

  May 6, 2026
  1.0
  I received my food from UberEats. First of all the bag wasn’t secure. Then the grill cheese was burnt throughout, jr bacon cheeseburger had no bacon or cheese, no chili on my hotdog, and never received a drink. I complained on UberEats but was told the restaurant didn’t agree to give me a refund. This is not what I paid for. I tried this Sonic because after 5 the one in Red Bank is just as bad.
• CM

  christopher matthiesen

  Apr 30, 2026
  1.0
  Has to be the slowest Sonic I’ve ever been to. The had us pull up and came out 15 minutes later and asked what we ordered….. geez!!!
• TF

  Tiffany Felder

  Apr 28, 2026
  1.0
  I pull to the window for my mobile order. The light skin young girl who worked on 4-28 around 7pm comes to the window and just stare at me what felt like an entire minute. Then since I’m staring back she says you have the online order. I just spoke to you in the speaker and nobody else is in this drive thru! Then she asks my name again! After giving me the 2 drinks I order, I even go the extra mile to say Thank you! She just looks at me then I said it again and she just nods her head! Customer service not for you, you should find another job honey!