Oasis 843 Elite Restaurant Bar and Lounge

Reviews

• KW

  Kaliyah Washington

  5 days ago
  1.0
  The food was honestly AMAZING, which makes this experience even more disappointing. Unfortunately, the service was absolutely horrible from start to finish. We waited an hour and a half just for water, and then our food came out 30 minutes apart. Everyone’s food did not come out together, and some people never even received what they ordered. What made it even worse was that the restaurant ran out of wings but failed to tell us until after we had already been waiting. What is frustrating is that we were literally only the third table of the day, so there was absolutely no reason for the lack of communication. Everyone’s food that did come out was modified correctly, but nobody really got the experience or meal they truly wanted because of all the issues. As a server myself, I understand that things happen. Restaurants get busy, mistakes happen, and sometimes things are out of your control. However, there are so many ways this situation could have been handled with better communication, professionalism, and simply showing the customers that you care. What really disappointed me was how unapologetic everyone was. There was no sense of urgency and no real effort to make the situation right. The manager eventually came over and said she would take some things off the bill because of the experience. However, when the bill came, only 10% was taken off. After waiting an hour and a half for water, having food come out 30 minutes apart, not receiving everything that was ordered, and not being informed that they had run out of wings, a 10% discount felt extremely dismissive. To top it all off, an 18% gratuity was automatically included, despite the service being nowhere near the level that warranted it. I completely understand tipping for good service, but an automatic gratuity after an experience like this felt very unfair. The food was genuinely good, but unfortunately, good food can only go so far when the service and communication are this poor. This could have been handled in so many different ways, and as someone who has worked as a server, I know firsthand that there were plenty of opportunities to communicate, apologize, and make things right. Instead, we were left waiting, confused, disappointed, and still expected to pay an 18% gratuity. Great food, terrible service, and even worse communication. If this continues, this could be the downfall.
• MR

  Maya Reyes

  Sep 6, 2026
  1.0
  DO NOT GO FOR BRUNCH! Atmosphere was cool, food was average and expensive, but service was absolutely TERRIBLE. We were one of only two tables in the restaurant and it took our server over an hour to bring us water after we asked multiple times. She let us know that there were some items on the menu that they didn’t have but the rest of the items were rung up and we were charged. We had 8 people at the table and each of our plates came out one by one over the course of about two hours of being there at the restaurant. After an hour and twenty minutes of waiting for our food including two orders wings the manager came over to ask if we would take chicken tenders instead of the wings we ordered. I don’t understand why it took so long to communicate with us that they actually didn’t have what we ordered. The manager finally comes over to our table after nearly two hours and asks how we are. She explained that they are understaffed and that their cook walked out. We assumed that something was going on but never got the decency of a conversation. We saw multiple young ladies who were working I assume simply walking in out and around the restaurant but we couldn’t get the attention of any one of them to help us out. The manager apologized on behalf of our waitress instead of having her come by to speak with us. She then promised to discount our ticket (which ended up only being 10% and then included a mandatory 18% gratuity) and continued to make excuses for why our experience was as horrible as it was. Overall, one of the worst experiences I’ve ever had in a restaurant.
• AM

  Ashlee Mack

  Aug 26, 2026
  1.0
  The inside of this place is beautiful!! However if I go back it won’t be for food. Ordered my food online just for me to get there and the staff say they didn’t receive my order because on their end it’s not working! 0/10 the staff were really nice about the situation. Other staff was sitting around outside smoking no one was on the inside! And the inside smelled just like Marijuana also, that’s not a good first impression for anyone! Thanks to the two young ladies who did help my situation get resolved.
• JG

  justin gaskins

  Aug 23, 2026
  3.0
  This is a place for brunch baddies and bougie Barbies. Beautiful decor inside. Nice vibe for a date or a girl's night. The menu is expensive though for Florence. My family went there for a graduation party and it took forever to get our food. The starters came out after some of the entrees. Then some our food was cold. My cousin has a frozen potato on her plate. I never got the Pepsi I asked for, but it was on my bill when she rung it up. My daughter didn't get the mac and cheese she ordered. They ran out of silver ware. It was bad! It wasn't worth the $70 I spent. I wouldn't come back anytime soon. At least the server was nice.
• KS

  Kalia Smith

  Aug 23, 2026
  1.0
  how does waiting over an hour for cold to room temperature food overcharged us for small portions. Waited about 2 1/2 hours and couldn't even get a free refill . Service was really bad. Our server overcharged us for a drink, making me pay an additional $23 and also charging my mother for the same drink. Just a lot of confusion would not come back again. and charging us almost $30 in gratuity when we barely seen our waitress .. save your money!!