Customer service lead’s customer service is horrible. She says customer service doesnt open until 9am while trying to return something which is somewhat understandable for all the other service’s handled there I guess… however when Im returning some meat that is no good/smells from your store in exchange for a new pack then I dont see how that cant or shouldnt be handled until a certain time... Store not busy and she just standing there doing nothing as there is another worker looking after self check-out. So she proceeds to do the exchange after I am persistent but talking under her breath the entire time and giving off she’s agitated and talking as if its my fault because I brought the marked down “managers special” versus just handling her job and apologizing for the inconvenience. I had been a customer service lead at food lion for years and would have never handled a customer as she did even in my younger years.
BB
Bumblebee
Apr 28, 2026
5.0
I live by the Food Lion in the town of Elgin. I bypass it now to go this one. It’s just a better experience and the employees are so much more friendlier and give way better customer service. Keep up the amazing work!
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