QDOBA Mexican Eats

Reviews

• HD

  Heather Dio

  1 day ago
  1.0
  Went last night at 9:03. They didn’t even take our order til 9:15. Everyone was kinda just standing around and messing with stuff. No one else was in line but this one woman we thought was a customer explaining to the guy the salsa kept falling bc he didn’t put the rack bar back in… turns out she works there. Finally got our food and they asked if we were for for here or Togo (again it’s 9:20) and the lady that was on the outside in line (who had now moved to the back) said “no, you can’t eat in. Imma be real they’re finna shut this down so you have to leave” Usually people close the dining room 15/20 min before close. Not 40. But ok. We took our food and ate across the street at one of the patio tables by pearls My cheese crusted quesadilla was barely grilled so it was like eating a soggy taco. The cheese crusted quesadilla was not crusted but barely melted. Food isn’t anything crazy - could do better at chipotle (and I’m a chipotle hater) or more. For what is is , I don’t think it was worth $33 for a quesadilla and burrito bowl. Maybe if I find another location it could be a location think. Idk. Wouldn’t come back here again.
• AA

  Angel

  Sep 27, 2026
  2.0
  Placed a mobile order and they didn’t even start until I got there, no one else inside and 4-5 workers who were on their phone or just staring at me besides the one making it. Didn’t get my chips I ordered or one of my sides, and had to ask to even get the drink I paid for. Was super excited to try this place but ended up upset especially at the service. I work in food service and we are taught to have multiple people check multiple times to ensure orders are complete, and we are certainly not allowed on our phones in customer sight. Whoever’s managing this place, get your employees together. Incredibly disappointing.
• LW

  L W

  Sep 26, 2026
  5.0
  Great customer service and it's very clea. I will definitely be back.
• MM

  Miyah Mays

  Sep 14, 2026
  1.0
  Extremely disappointing experience. I placed an Uber Eats order around 11:00 a.m. and received what was supposed to be a bowl, but it arrived with barely any rice, just a few pieces of dry chicken, and no vegetables at all. If ingredients were unavailable, the restaurant should have communicated that before sending out an incomplete meal. I called and spoke with the manager, EJ, expecting some effort to correct the issue, but he did not make it right. I was told they had experienced a “rush,” which was difficult to believe considering my order was placed at 11:00 a.m. Even if they were busy, that does not excuse poor food quality, missing ingredients, or lack of customer service. The most frustrating part was not even the missing vegetables—it was the fact that the restaurant knowingly sent out a subpar order and then failed to resolve the problem when contacted. For the price paid, this was unacceptable. I will not be ordering from this location again.
• ST

  S Taylor

  Sep 1, 2026
  1.0
  Extremely Disappointing Customer Service at QDOBA on Gervais St. Columbia, SC I walked into this QDOBA on Gervais Street while on the phone. An employee with locs looked at me with what I can only describe as an extremely rude, dismissive expression and asked, “Can I help you?” I explained after I mentioned to the person on the phone that it appeared someone was already working on my order. She responded with an attitude, “It’ll be ready in a minute.” At that point, I asked her why she was giving me so much attitude when I had literally just walked in and had been on the phone. I knew I wasn’t even speaking to her, so I was genuinely confused about where the attitude was coming from. She walked away and got her manager. I explained to the manager that when I walked in, I said something along the lines of, “Oh, it looks like they’re fixing my order,” while I was still on my phone. Apparently, the employee assumed I was speaking directly to her and took offense. I explained that I wasn’t talking to her at all, so I didn’t understand why she immediately approached me with such an attitude. So the manager continued working on my order, but she clearly did not appreciate me addressing the way I was being treated. So she the manager came over and said, “It doesn’t seem like we can make you happy. Would you like to cancel your order?” Excuse me? I had an order for approximately 20 burritos, and instead of addressing the employee’s behavior or simply having someone else finish the order, the solution was apparently to cancel a large customer order? That was incredibly disappointing. If an employee is having a bad day, take the bad day home—not out on paying customers. Customer service is literally part of the job. What made the situation even worse was watching the employee smirk, smile, and continue talking slick after the situation had already escalated. It gave the impression that there was absolutely no concern about how the customer was being treated. Corporate needs to understand something: employees like this can damage a business long before the owner realizes there is a problem. Customers don't stop coming back because of the food—they stop coming back because of how they're treated. And management has a responsibility to recognize when an employee should be removed from the front line rather than allowing the customer to be treated like the problem. I came in prepared to spend money and pick up a large order. I did not come in looking for an argument. I should not have had to defend myself simply because an employee misinterpreted something I said while I was on the phone. QDOBA Corporate, please review what happened at this location and address the customer-service culture being allowed there. One bad interaction can cost you a customer. Repeated behavior like this can cost you a lot more. Because we work for large companies and feed large groups all over the world and this is definitely a deterrent If you're representing a company, remember: you may be “just an employee,” but to the customer, you ARE the company in that moment. Act accordingly. And i know no ones name because no one bad on name tags. The gentleman that was assisting a customer with a sub also tried to also let his rude employee know that i was on the phone at the time.