Chipotle Mexican Grill

Reviews

• JP

  jackson p

  Aug 25, 2026
  5.0
  One of the best ran Chipotles I’ve been too. Everyone on the line was super nice and respectful. Sean took my order and rang me up and he had the best manners and professionalism. Will only go to this Chipotle I'm Columbia from now on!
• JK

  Josh Kienzle

  Aug 24, 2026
  1.0
  Never order Doordash from this poorly run place. Twice IN A ROW! Recieved an order that was not even remotely close to what I ordered. Unsure what lazy person they have running their Togo station but save yourself the hassle and order from a different location. Never had an issue from any other store. You all need to get it in gear or just shut down and let one of the more professionally run locations handle your customer base.
• LS

  Lilly Wells Sheppard

  Aug 17, 2026
  1.0
  Been going here for three years. And each experience is consistent atleast. Foods usually fine other than smaller portions. Customer service is pretty horrible. All the employees are usually pretty rude. They like to glare at you when you ask for something, as well as won’t say a word. Store is always dirty, trash everywhere also always out of something including stuff like cups. Definitely could use some type of management coming in and cleaning it up.
• IL

  Iyana Lee

  Aug 15, 2026
  1.0
  Came to pick up an order and had to wait over 20 minutes and when I asked for an update regarding my food the takeout person with locs replied we need to be more patient because she is the only one working. I can appreciate that however this corporation is putting pressure on what seems like one person when their needs to be multiple as this is a very busy store and we spend a lot of money here. Y’all need to do better because the orders come out late and yall keep increasing prices. I’m going to continue calling things like this out until you all make a change.
• HA

  Hannah Adler

  Aug 13, 2026
  1.0
  Today I went to pick up a catering order that I placed over 3 weeks ago, the order was confirmed and completely payed for to be picked up at 11:45. When I got there at 11:20 none of the order was even remotely ready, I waited until 11:35 when I realized there was absolutely nothing done for my order I was starting to get worried, I went up and asked the manager and he told us it would only be about 10-15 more minutes. 20 minutes later I went back up to the counter and one of the employees informed me that only half of my order was ready and they still had 60 burritos to make. He asked for 15 more minutes, which I gave him at which point I went up and explained that my group only had an hour for lunch and there was a reason why we ordered for that specific time to be picked up. He informed me that they had another catering order for that day and they had 20 mobile orders which is why my order was taking so long. That's ridiculous. A catering order that was placed almost a month ago should be taking precedent over mobile orders. The manager had then started to hide from me every time I tried to ask him how much longer. At 12:05 he informed me that they had 91 burritos done and they only needed about 5 more minutes, 10 minutes later the woman working the computer told me they in fact only had 83 burritos done. The man I was speaking to was lying to me and avoiding me all while actively not completing my order. my order was placed for 11:45 and I didn't leave with all of my food until close to 12:30. The man did not once apologize and just kept giving me excuse after excuse. One of the biggest fast food chains in the world should really have a better system to ensure that catering orders placed and payed for well in advanced should be completed and ready to go at the time they were placed for. Will not be returning to this chipotle. Get better customer service training as well!