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Chick-fil-A

4.5
(4,244 reviews)

Business Details

405 Killian Rd, Columbia, SC
29203, United States
(803) 735-8881

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Columbia Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the Honey Pepper Pimento Sandwich or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
405 Killian Rd, Columbia, SC
29203, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
9/7/20266:30 AM - 10:00 PM
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 73 items

Explore offerings from Chick-fil-A on 405 Killian Rd in Columbia, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

73 items

Reviews

4.5
4,244 reviews
5 stars
3,154
4 stars
608
3 stars
203
2 stars
107
1 star
172
  • SJ
    Sherell Jones
    4 days ago
    1.0
    Hello, I am writing to formally complain about an experience I had today, August 13, at the Chick-fil-A location on Killian Road. This morning, I went inside the restaurant and placed a simple breakfast order. My receipt reflects that I ordered the grilled chicken and egg white breakfast entrée. I paid with my card, received my order, and left the restaurant to travel to class. Unfortunately, because I was already running late, I did not check the contents of the bag before leaving. My class is approximately 30 miles from the Killian Road location. Once I arrived and opened my breakfast, I discovered that I had been given a bacon and egg sandwich instead of the item I ordered. I do not eat pork. Because I was attending a four-hour class and had no other opportunity to get breakfast, I removed the bacon and ate the bread and egg so that I would not have to sit through class hungry. I attempted to contact the restaurant as soon as I discovered the mistake, but no one answered the phone. During a break from class, at approximately 11:00 a.m., I called the location again and spoke with a young lady who identified herself as Nylani Coring and stated that she was a store manager. Unfortunately, her response to my concern was extremely disappointing. Rather than acknowledging that I had been given an incorrect order, one of her first questions was whether I had eaten the sandwich. When I explained that I had removed the bacon and eaten the remaining portion because I was already 30 miles away and sitting through a four-hour class, I was told that because I had eaten part of it, I could not receive a refund, gift card, or any other resolution. I found that response unreasonable. The restaurant made the error, I received an item containing pork that I did not order and do not eat, and I was already significantly inconvenienced by the time I discovered the mistake. I should not then be penalized because I chose to eat the portions of the sandwich that I could eat rather than go without breakfast entirely. What concerned me even more was the manner in which the situation was handled. Ms. Coring was dismissive and, in my opinion, unnecessarily rude during the conversation. When I asked for contact information for the individual listed on my receipt who I understood to be the Owner/Operator, I was told that she could not provide an email address and that I would need to contact corporate. She later stated that she was communicating with a Front of House Director regarding my concern, but she also refused to provide that individual’s contact information. The call ultimately ended when she HUNG UP THE PHONE ON ME while I was still attempting to discuss the matter. When I attempted to call the restaurant back, my subsequent calls were not answered and went to voicemail. This situation is no longer about the approximately $5 cost of a breakfast sandwich. It is about customer service and how a legitimate concern was handled. I understand that mistakes happen, and receiving the wrong order alone would not have prompted me to submit a formal complaint. However, I did not expect a store manager to respond to a customer in such a dismissive manner over an error made by the restaurant. I have always associated Chick-fil-A with a high standard of customer service, which is why this experience was particularly disappointing. I am requesting that someone from the appropriate leadership team contact me regarding this matter and review both the incorrect order and the way my complaint was handled by store management. Thank you for your attention to this matter. I look forward to hearing from someone regarding a resolution.
  • MH
    Martel Henderson
    Aug 8, 2026
    1.0
    The service at this Chick-Fil-A location has downgraded within the last year. Today is the 5th time in 3 months where I’ve spent $60-70 for my family of 6 only to get home to be missing a Mac & Cheese, Sandwich, or Fries 😒
  • JT
    Jada Thomas
    Aug 7, 2026
    2.0
    Mac and cheese is never fresh
  • KK
    Kellz
    Jul 27, 2026
    1.0
    So disappointed today….my daughter and I got some breakfast this morning after school registration. As we were ordering there was a roach crawling on the counter, the cashier didn’t see it so I’m pointing it out to him trying to not make it so noticeable but they find and he kills it with his hand. Managers were around and saw what was happening and Not one manager came and said anything to us (me, my daughter and the 2 guys behind us). There was no sorry, nothing. Fast forward we reared 4 biscuits and waiting 20 mins while everyone that came after us was getting their food and leaving. This was the first time we ever experienced anything like this and it was sad to see how they handled the situation.
  • RS
    R. Smith
    Jul 25, 2026
    1.0
    These Chick-fil-A employees on 7/25/2026 need to go back to training. Awful customer service and speed. When we did get our food the chicken was cold in the middle. Outdoor fans sitting in the doorway could not get thru that door. Employees and manager were talking about what they did last night instead of getting food to customer.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified August 16, 2026Yext Knowledge Graph
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