Dunkin'

Reviews

• SS

  Sarah S

  2 days ago
  1.0
  I order Dunkin twice a day EVERYDAY with that said, the service I experienced today was absolutely horrific! The staff that was working this afternoon were absolutely horrible! I placed my second order of the day on my mobile app on my way home from work 15 minutes before arriving to the store, I arrive walk in no acknowledgement whatsoever. Everyone to busy talking or on their phones. My 1 coffee I ordered not even ready nor started and there was absolutely no cars in drive thru nor any other customers in store besides myself. So I stood there and stood there. Finally a girl walked over and started making my coffee. After she finished she didn't sit it in the pick up spot she just left it on counter and walked off to rejoin her conversation. I literally had to walk up to counter and reach over to grab it from behind counter! Pure laziness and absolutely zero customer service skills! I was so shocked and surprised because like I said I order twice a day everyday and never have I ever experienced such poor service! Usually staff is super friendly always acknowledging customers as they come in and leave. During their busiest times still friendly and efficient. If these people don't want to do their job that they get paid for then maybe find a new job!
• GL

  Grant Levinson

  Aug 31, 2026
  1.0
  ... somehow completely messed up my entire dozen donut order with different donuts with 9 employees working and maybe 3-5 total customers for the 45 minutes over the time this occurred. I place an online order of toasted mini cream cheese bites and 12 assorted dozens. Obviously I pick the donuts I want. I choose drive thru to pick them up and get to the location roughly 15-20 minutes later. Im told at the drive thru speaker to drive up and they have my order. Im handed just the toasted mini cream cheese bites, no receipt, and then am asked "did you have more?" To which I replied... yes it was $20 and I need the dozen donuts. Then they asked, "were they assorted?" Seemed like an odd question if they had my order but I just thought they hadn't made it yet and didnt want to be a karen so I didnt say anything. Got the donuts and realized the 2 donuts I had ordered (Boston kreme) were actually 1 Boston kreme and 1 Krispy kreme. Similar type donuts so no big deal I thought, asked another employee to switch them out and she did commenting how "no one here knew how to do their jobs" 😅. My office had placed the order and asked me to pick it up, I only knew about the two Boston kreme as that is what I chose to eat... so i get to the office and literally 9/12 of the donuts are incorrect. I call and ask to speak to a manager about it, I hear a lot of weird machinery noises after I ask, before I asked for the manager it was clear as day signal, then told "its too loud" on my end of the phone... i tried to call back and was surprised to find the line was "busy" or said i was disconnected meaning blocked. I literally called 7 times on my way back up to the location as I work close by. When i got there still 9 employees empty store to maybe 3 customers and they looked like I was accosting them by politely stating what had happened and showing when I called it was blocked. Literally all of that then an employee goes "is this his box of donuts?" And holds up a dozen donuts that are e aptly correct and my order from earlier. Again, maybe 2 or 3 customers came between this amount of time and no one realized their mistake. Even after I got the new dozen I wasnt apologized to, the employee knocked over a chalk board type sign for Halloween specials or something and all 9 female employees quickly turned as if I had thrown it on the ground or something. The amount of wanna be drama/tension in that store is palpable. I could not imagine a more miserable place to work or be served food at. I still have no idea who the manager is because no one wanted to take credit even though this is a super minor mistake in my eyes and I think most people's and no one would lose sleep over it? I hardly even complained and that was their reaction: I can only imagine a real complaint when they inevitably mess up an even larger order.
• AU

  Anonymous User

  Jul 12, 2026
  2.0
  Everytime I go here I keep hoping for different results. Today proved that either this place needs a change of staff or they actually need training. The lady handling drive through orders is highly incompetent. In the past when I’ve come she hands me half of my order then when I ask about the rest she stares at me before rolling her eyes, scoffing, or some other sort of rude gesture. Typically they just forget to hand me the rest of my order which is easily fixed, however today she didn’t just forget my order it was flat out not given to me. I had to return to the store where everything was sorted out by someone different. I also ordered a large matcha and was given the equivalent of a medium. I had not drank any of it at this point and had been told it was due to me ordered light ice. Still it should have been enough to fill the cup.
• KC

  Kelinda Coffee

  Jun 11, 2026
  2.0
  I order the exact same thing every day. I stopped here and ordered my go to coffee and it wasn't even the correct shade of brown. Let alone it didn't taste correct.

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