WE
Warren Eckstein
Aug 13, 2026
Nice lounge area near the reception area of Encore. Beautifully decided with a nice seating area, close to the casino floor and excellent for relaxing and people watching!! My server was a lovely young lady named Jaiah and she was awesome. Super friendly, always smiling, cheerful and talkative while still being professional to her job and an excellent server. It was a nice place to sit, and relax on a 113 degree day. I can't give this a 5 star review though, although I would love to, because I feel the "size" of their drinks needs improvement. They are quite small for a hefty price. Most of their cocktails run $20-25 which is not usual for a high end resort such as Encore, but at it's sister property Wynn, their drinks are the same price and MUCH larger, and the atmosphere, just as lovely. I adore sitting in Vegas lounges and relaxing whilst enjoying. cocktails, bunt here with the sizing, It didn't feel right to me. I loved the location, Jaiah was an absolute sweetheart, and I would probably go back, but if I am honest, with an improvement in the drink size and portions, I'd feel much better about it. As I said, drinks in Vegas are very expensive, so this is not unusual, I just feel here, a little more would be better. Still very good, but maybe if things change, when I visit next, the sizing will improve and I can revise my review to a 5 star!! It is very close.
I went to order food, but I was told that I had to purchase at least one drink in order to order any food. I don't understand why customers are required to buy a drink just to order a meal.
I asked to speak with the manager, and a man came over claiming he was the manager. He said his name was Michael, but he wasn't wearing a name tag. When I asked about it, he told me he didn't need to wear one. His attitude was rude and unprofessional. He bluntly said, "If you don't order a drink, no food," and spoke to me in a disrespectful manner.
I was shocked by the way he treated a customer. If he is truly the manager, this kind of behavior is completely unacceptable. Customers deserve to be treated with respect, even when explaining store policies. Because of this experience, I don't feel comfortable returning and hope management addresses both the customer service and the lack of professionalism.