HL
Hannah Langan
Sep 22, 2026
There was only 3 cars ahead of me and ive been stuck in this line for 40 minutes already. There’s currently still 2 cars ahead and i have things to do. Its unacceptable to be taking this long. I understand sometimes theres probably low staff and needing time to manage things but being in a line for more than an hour sounds horrendous. I can understand if you are low-staff, but there definitely needs to be a beforehand warning of sitting here for an extended time. This is insane!!!
AL
Alex Luttrell
Sep 18, 2026
The slowest Taco Bell on the planet. Thought one of the door dash people were going to come back in with a weapon 😂 only took 30 minutes from getting one order to the next and we ordered at the same time... Makes no sense.
If I could give this location negative stars, I would.
This was hands down one of the most ridiculous customer service experiences I’ve ever had. I stood at the counter for a good 15 minutes while there were AT LEAST 7 employees in the back, and not a single one of them could be bothered to even say “we’ll be with you in a minute.” Nothing. No eye contact, no acknowledgment, absolutely nothing.
And to make it even better, while I’m standing there being completely ignored, I can hear the manager arguing with one of her employees about the schedule. So apparently having an argument in front of customers was more important than actually doing her job and acknowledging someone standing at the counter.
I finally went back out to the car to watch my 5-month-old brother while my fiancé went inside to try his luck. He somehow managed to get someone’s attention, they told him “okay,” walked away, and then proceeded to leave him standing there for ANOTHER 45 MINUTES.
Forty-five minutes. For a pickup order.
We finally got fed up and went through the drive-thru because clearly standing inside wasn’t getting us anywhere. Then we sat in the drive-thru for another 20–30 minutes.
At that point, it was honestly laughable.
Being short staffed or busy is one thing. Completely ignoring customers while a whole group of employees is standing in the back, arguing about schedules in front of customers, and taking well over an hour to hand out an order is just terrible management and terrible service.
There is absolutely no excuse for this level of disorganization.
I already avoid this location, and after this experience I will NEVER come back. If my grandparents hadn’t been so set on Taco Bell, we would have left a long time ago and spent our money somewhere that actually acts like customers exist.
This location needs serious help, because whatever is going on back there clearly is not working.
ST
Seven Thomas
Sep 10, 2026
Ive held my tongue on many occasions with the Wentzville location but tonight I have it. Corporate seriously needs to get in there and fire every single manager . The behavior and hygiene is disgusting and I have a list of countless times I have went in working as a door dasher and seen some unbelievable situations take place strictly involving employees. Aside from an investigation that is seriously needed in that location, I placed an order to be delivered to me through door dash at 11pm . At 12:50am I had already been through more than one dasher reassign because each dasher was stating Taco Bell was very busy so my order would take a minute. I finally decide to contact door dash and Taco Bell employee tells my dasher that they simply are not making my order . With absolutely no explanation from the employee , DoorDash thankfully refunded me my money. Now I ordered two items. One drink and one food item. If in fact they could not make it because the item was out of stock , then referring that reason to the dasher would have been less time consuming considering I waited an hour and 50 minutes before being told they just weren’t going to make it . Taco Bell closes at 2 am on a Wednesday night here in Wentzville to my understanding , so I am just not understanding any valid excuse or reason as to why this order was handled this way. And I’m extra upset about it because I needed to eat and I was at work so my window of opportunity was missed. This in addition to many other orders I have placed and witnessed others placed, has me desperately leaving feedback in hopes someone in a higher position will get in there and address these matters. Just walking into the establishment will speak volumes. Absolutely unprofessional and the night manager (man that wears hat backwards and has glasses with black curly ponytail tail ) is the primary supervisor I have seen many of these issues arise from.
I am extremely disappointed with my experience at Taco Bell in Wentzville tonight, and after this, I honestly don’t see myself returning to this location.
My son and I sat in the drive-thru line for approximately 30 minutes. When we finally got to order, we spent nearly five minutes just trying to communicate with the person on the headset because they were having trouble hearing me. Another employee took over, then another, and by the third person, our order on the screen was still incorrect.
At that point, I simply said, “Whoa, I don’t know what’s happening, but please get it together.” I was frustrated after waiting so long, but I was not yelling, cursing, or being disrespectful.
Suddenly, a woman came over the headset very aggressively and said, “How about we don’t serve you and you get out of our line?” I immediately apologized if my comment came across the wrong way and even said, “Let’s start fresh. We’ve been sitting here for 30 minutes and just want to order food.”
Instead of trying to resolve the situation, I could hear employees laughing and talking in the background. I was told that the original employee was training and that I had been rude to their trainee. I tried explaining that I had actually been very patient throughout the entire interaction. I had even been telling my son, who was becoming frustrated with the wait, that we needed to remain patient and kind because you never know what someone else is dealing with.
The woman continued yelling at me and refusing to serve us. At one point, someone in the background even yelled something along the lines of, “Pull around and see what happens.” When I asked to speak with a manager, the woman yelled that SHE was the manager.
If she truly was the manager on duty, that makes this experience even more concerning.
There was absolutely no reason for the situation to escalate the way it did. My demeanor remained calm, and I actively tried to de-escalate the situation and start over. Being laughed at, yelled at, refused service, and then hearing what sounded like a threatening comment from an employee was completely unacceptable.
I understand that employees train, mistakes happen, technology doesn’t always cooperate, and working in customer service can be stressful. I have a lot of patience for all of those things. What I don’t understand is treating a customer this way when they are simply trying to order food.
Very sad, extremely disrespectful, and incredibly disappointing customer service tonight.