Panera Bread

Reviews

• BW

  Brittni Williams

  1 day ago
  3.0
  Overall, this visit to Panera Bread on Olive was just okay — I’d rate it about a 3/5. The service was speedy, and the staff did try their best to accommodate issues as they came up. Unfortunately, there were gnats inside the restaurant, which took away from the dining experience. We ordered dine-in, but our food still came packaged in a to-go bag. We also ordered bread bowls, only to find out after ordering that they were out of the bread bowls entirely. The staff did try to make it right by offering us two cups of Broccoli Cheddar Soup instead, which we appreciated. We also had to ask for baguettes separately. On a positive note, the new Lemon BuntCake was amazing and definitely worth trying. The restaurant itself is not a good diner in section so seating is limited, and some of the tables could have used better upkeep and cleaning. Management may want to work on better communication with customers and making sure the POS system reflects when items are unavailable so guests can’t order things that are out of stock. Overall, not a terrible experience, but there’s definitely room for improvement.
• BW

  Bobby Wayne

  May 11, 2026
  1.0
  Let’s start with the “incorrect order”. I asked what comes on the BLT breakfast sandwich on the Asiago everything bagel. The sauce and Arugula she mentioned I did not want, although the picture did not show Arugula. After deciding I did not want all of those ingredients, I asked for a bacon egg and cheese on a Asiago everything bagel. Guess what I was given the other sandwich (no Arugula not pictured and some sauce). I was in line by 10:42 a.m one car in front of me, one at the window. I get to the speaker at 10:42, I’m at the window at 10:51 still waiting as I’m asked have I paid, I reply yes in which I was asked can you move to spot 1 (I believe) and we’ll bring your order out. I ask about how long as I’m headed to an appt. She goes back I reckon to ask never comes back, until minutes later with my order. Recognizing I guess that I was about to ask for a refund. I could have gone across the street to Starbucks. Do better Panera!
• BG

  barbara garrett

  May 10, 2026
  1.0
  I ordered a Turkey Cheddar sandwich and did not discover until I arrived home that there was no meat on the sandwich at all. I immediately called the store and spoke with the manager, who asked me to drive back to the location for a replacement. When I returned to the restaurant, I politely asked if everything was okay in the kitchen. The manager stated that everything was “fine,” but there was no apology, no acknowledgment of the mistake, and no effort to show concern for my time or inconvenience. Unfortunately, the replacement sandwich was also poorly prepared. The bread was falling apart, with half of the top bun intact and crumbled bread on the bottom. The sandwich literally fell apart and was not acceptable. I have been a loyal Panera customer because I rely on your brand for health‑conscious meals, but this experience fell far below reasonable standards—both in food quality and customer
• ZC

  Zoe Coleman

  May 9, 2026
  1.0
  If I could give 0 stars I would. The service was horrible, it took so long and we were give no updates on our food. The workers were acting like had no idea what we were talking about when we asked for our order. After all that they got our orders wrong and forgot multiple things in our bags with no refund at all. Terrible experience.
• TR

  Taryn Richardson

  Apr 19, 2026
  1.0
  I visited the Panera Bread location in University City and had a disappointing experience. When we arrived around 3:10 PM, we waited about three minutes at the drive-thru before our order was even taken, as it seemed the employee had forgotten about us. After placing our order, we waited at the window until 3:30 PM, at which point we were asked to pull forward and park in spot #1 to continue waiting. We finally received our food at 3:32 PM. In total, it took 22 minutes to receive a very simple order consisting of one sandwich, a soup, a cookie, and a brownie. The wait time felt excessive, especially given the size of the order, and the overall experience was frustrating. I hope this location can improve its efficiency and customer service moving forward.

Frequently Asked Questions About Panera Bread