Extremely disappointed with this McDonald's. After spending the evening trick-or-treating, we stopped at this McDonald's. Numerous cars were waiting in line, which was to be expected. I started to notice cars leaving the line. We were told over the speaker, that they were only taking Door Dash orders. They were actually turning people away who took the time to come to the store to get food themselves.
SS
Smokeyk87 SRH
Oct 30, 2026
I dont get how hard it is...I ordered a number 5 breakfast meal with no cheese and a order of biscuits and gravy..wait 20 mins in drive thru to get cold biscuits and gravy and extra cheese on my mcgriddle..it's a shame grown ass adults cant read and get an order right.
BA
Blessing Ameh
Oct 23, 2026
If i was able to give a negative feedback I will. I pulled over to get stuff through the drive way and spent 15mins waiting, as if that was not enough the lady said she could only take one order and not all my orders. Never seen anything like that in my life. Too slow and poor customer service. Disorganized.
EB
Elizabeth Balch
Oct 15, 2026
Please god for the love of god, answer your phone. I've lived down the road for 3 years. They never answer the phone. There is not a standard of what comes out of the kitchen. Half of the time the food is good, the other half the chicken tastes like it was cooked hours before and dried out in a heater. No standards. So it's a dice game, are you getting your food fresh, or the batch they let sit out for hours. Are you getting the cook that cares, or the one that thinks it's OK to sell the mcgridle cakes hard(because that's normal). No standards. No one that cares to check to make sure the cooks are tossing things out when it hits the expired time. No manager checking that standards are being held. Welcome to McDonald's, is your food going to be edible today? I love spending my money on that.
I am writing to report a serious food safety and customer service concern at this restaurant. I ordered a Deluxe McCrispy and French fries. I ate approximately half of the chicken sandwich before noticing that the chicken in the middle had an unusual, mushy texture and appeared undercooked. I immediately stopped eating it and brought my concern to the employee’s attention. Instead of taking my food safety concern seriously or getting a manager, the employee repeatedly focused on the fact that I had already eaten about half of the sandwich.
I also found a hair in my French fries and showed it to the employee. The fries were eventually replaced, but the employee’s behavior was very disrespectful. While replacing the fries, she was visibly upset and continued complaining and speaking in an angry manner. Several other employees also appeared to question or interfere with giving me the replacement fries, which made me feel as though I was being treated like I was trying to get free food rather than reporting a legitimate food safety problem.
Although the fries were replaced, I did not eat the replacement fries. After what had happened, I was seriously concerned about the restaurant’s food hygiene and did not feel comfortable eating them. I left the replacement fries on the table and left the restaurant.
As we were leaving the restaurant, another male employee wearing glasses continued making mocking and disrespectful comments toward us and appeared to be muttering and swearing. This made an already uncomfortable situation even more upsetting and humiliating. We felt that we were being mocked and treated disrespectfully simply because we raised a legitimate food safety concern.
I did not ask for free food or make an unreasonable request. I simply reported that my chicken appeared undercooked and that I found a hair in my fries. I was especially disappointed that, despite asking to speak with a manager, the employee did not get one.
I have photographs of the chicken and the hair in the fries, as well as the original receipt. I am requesting that McDonald’s investigate both the food safety concerns and the conduct of the employees involved. I would also like management or McDonald’s Customer Care to follow up with me regarding this incident.