CR
Christopher Rust
Oct 3, 2026
I placed my mobile order at 9:10 a.m. and pulled into curbside pickup, where I entered the designated space number. About a minute later, the app displayed an error and instructed me to use the drive-thru or front counter, along with a code to retrieve my order. Because the drive-thru was busy, I went inside. After several minutes, an employee asked for the last three digits of my order—even though the app displayed only a two-digit order number. When I explained that, she appeared not to understand and immediately moved on to help everyone else. Eventually, she returned to me and asked another employee for help, but neither could locate the order. I showed them the receipt proving that the order had been placed, paid for, and sent to the correct location. They then had to manually enter the entire order as a promotion and gave me a new receipt. Even that was entered incorrectly. After waiting several more minutes just to get the employee’s attention, I had to point out the mistake myself. I finally received my order at 9:47 a.m.—37 minutes after placing a routine mobile order. Throughout the entire ordeal, no one offered an apology, accepted responsibility, or showed the slightest concern about the unacceptable delay and repeated errors. Although I was understandably angry, I did not say one rude word to anyone, yet I was still treated with complete indifference and disrespect. Other customers in the restaurant were also visibly frustrated, while employees stood shaking their heads and discussing the situation within earshot as though the customers were somehow to blame. The crew operating this McDonald’s in Union, Missouri, from 9:10 to 9:47 a.m. on October 3 delivered, without exaggeration, the worst service experience I have ever had. I worked at this exact location 22 years ago, and we never performed at such an embarrassingly low level—or would have imagined treating customers with this degree of disregard. This was not one isolated mistake; it was a sustained breakdown in basic competence, communication, accountability, and customer service from beginning to end. The management of this location should take a hard look at what happened, because this performance was disgraceful, and the employees involved should be ashamed of how they handled it.