Sonic Drive-In

Reviews

• CM

  Charlotte M

  Aug 11, 2026
  1.0
  When you try order a grilled cheese kids meal and they ring it all seperate and as a medium and when you ask why they said they dont have that as a kids meal. I showed them a picture at the window of their menue and that lady at the window said we have that as a kids meal idk why they did it differently. No solution just oops. Almost 12$ later. 1 lady there wouldnt own up to being the one who talked to me but I could tell it was her due to her trying to cover up why it was done and just babbling sounding ridiculous!!
• CF

  Christina Feyen

  Aug 9, 2026
  2.0
  The food was awful
• RR

  Rachael

  Jul 25, 2026
  1.0
  I rarely leave 1-star reviews, but this was one of the most frustrating customer service experiences I’ve had. I order the Strawberry Cheesecake Ice Cream Slush from this Sonic about once a week. It’s not some secret menu item—I have ordered it at this exact location multiple times without any problems. When I ordered it this time, the employee told me they couldn’t make it. I politely explained that I had literally ordered the exact same drink there the week before. His response? “Well, we LITERALLY can’t make it for you.” The sarcastic emphasis and attitude were completely unprofessional. The reason? He said he couldn’t find the button to charge for the cheesecake. Instead of asking another employee, getting a manager, or taking 30 seconds to figure it out, the solution was simply to tell a paying customer “no.” That’s not acceptable customer service. The issue wasn’t that they were out of ingredients. It wasn’t that the machine was broken. It was that an employee either didn’t know how to ring up the item or didn’t want to take the time to learn. Rather than trying to help, he chose to argue with a customer who orders this drink regularly. Customer service is about solving problems, not creating them. A simple, “Let me ask my manager,” or, “Give me just a second to figure it out,” would have completely changed this experience. Instead, I was met with attitude, sarcasm, and zero effort to help. This location needs better employee training and a reminder that treating customers with respect goes a long way. I left without ordering anything, and after being spoken to that way over something so simple, I’ll be taking my business elsewhere.
• SA

  Shane Albrecht

  Jul 11, 2026
  1.0
  The food is poor got 2 breakfast burritos and ask for more cheese and barley got any at all. Tots got a whole 10 the food is very poor and not with the money
• TK

  TSK K

  Jul 5, 2026
  5.0
  The place is great the actual Sonic app sucks