Second location of the Best BBQ in Missouri (Southern Living, 2022) and Best Ribs in America (Food Network, 2017) Conveniently located just off Hwy. 70 and Mid Rivers Mall Drive, Pappy's Smokehouse St. Peters opened in October 24, 2020 and is the latest addition to the Pappy's Smokehouse family. (The OG location opened in Midtown St. Louis in 2008).
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.