Jimmy John's

Reviews

• VK

  Vamshi Krishna

  Sep 29, 2026
  1.0
  Disappointing Quality and Poor Customer Service at this New Location I recently tried this newly opened location and had a highly disappointing experience with both the food quality and the customer service. I ordered an 8-inch Veggie sandwich with only two modifications: easy lettuce and easy onions. Everything else was supposed to be standard. Unfortunately, the sandwich was completely missing the cucumbers, and it contained barely any tomatoes (roughly two small slices). When I returned to the store to get it corrected, the employee at the register was incredibly discourteous. He avoided eye contact, showed zero empathy, and didn't offer an apology for the mistake. He demanded a receipt and, even after finding my digital transaction in the system, completely ignored my explanation of what was wrong with the order. Basically did not care to listen and understand the customer. While they did ultimately remake the sandwich, the replacement was still subpar. It only had three tiny slices of tomatoes and three tiny cucumbers, which is incredibly stingy for an 8-inch sandwich. As a frequent Jimmy John's customer, I know this does not reflect the brand's standards. This specific franchise is severely damaging the brand's reputation, and I will not be returning to this location.
• TG

  Thomas Graham

  Sep 28, 2026
  5.0
  This is the best location of Jimmy John's I have eaten at. I get jimmy johns often enough that I've been to most locations across different franchises within Saint Louis. The new manager at this one is really making the quality of service and food exceptional compared to the others. When I go to another location that doesn't have that jimmy standard I can always rely on this location. Shred your lettuce properly, don't skimp on the meat, don't over sauce your sandwich, and don't be a dick.
• DT

  Denise Travis

  Sep 4, 2026
  4.0
  Freaky Fast as promised. Clean store and bathroom. Adequately friendly for your typical in/out customers. I found myself with time to kill and sat at the counter to eat my sandwich and could tell this may be unusual activity at least for the time of day, perhaps. But, it was quiet, peaceful, and they were kind.
• BR

  B R

  Jul 21, 2026
  1.0
  Ordered on my lunch break which was obviously a mistake. The employees were more concerned with chatting w an employee who I’m assuming was already off work bc she was standing on the customer side. Not sure why we’re socializing and showing pictures on our phones to coworkers when there are customers waiting. This was 7/21 at 7:12 pm. Not impressed.
• JW

  janet west-davis

  Jun 11, 2026
  5.0
  My server name was Carly, he gave me a couple great suggestions because it was my 1st time in there. He asked me what I had a taste for then gave me some selections in the different options, Whether it was toasted, a wrap or a cold cut sandwich. I had the kicking ranch chicken wrap! It good, i'll definitely get it again.👍🏽