Baked from scratch in 2008, Hot Box Cookies was founded with a simple concept in mind: a primo cookie, made to order using dank ingredients, and delivered to your door (for those times you might be in the couch).
Since then, we’ve grown, but our mission has stayed the same. We cultivate each cookie with care by hand cracking our eggs, using legit butter (no vegetable oil blends here), and refusing to use any type of preservatives. Trust us, you’ll taste the difference.
We also care just as much about our environment and community as we do our cookies. That’s why we only use recyclable products and have zero waste in our stores and manufacturing, and why we give back to our local community every day through donations and action.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.